We are thrilled to announce that Print Image Network has been shortlisted for the prestigious PrintWeek Award in the category of Innovation of the Year. This recognition highlights our commitment to pushing the boundaries of innovation and delivering cutting-edge solutions to our clients.
As a leading UK electoral print provider, we aim to remain at the forefront of innovation, this was particularly exercised in response to legislative changes introduced by the Elections Act 2022. With photo identification becoming compulsory for in-person voting in Great Britain, the traditional A5 Poll Card design was no longer sufficient. Print Image Network therefore developed the 'Flexi Poll Card,' a reel-fed white paper one-piece mailer that maintains the appearance of a traditional A5 card. Through a meticulous R&D process, the company ensured compliance with legislation, engaged voters, and saved costs.
Consulting with industry experts, obtaining approval from the Electoral Commission and Royal Mail, Print Image Network successfully produced over 2 million 'Flexi Poll Cards' for 35% of our customers during the 2023 combined elections, achieving a 100% delivery rate and aiding in the transition to the new electoral administration.
Being shortlisted for the PrintWeek Award for Innovation of the Year is not just a recognition of our achievements; it's a glimpse into the future of Print Image Network. Print Image Network is committed to continuing our pursuit of customer service excellence, pushing the boundaries of innovation, and shaping the future of the electoral print industry.
Sustainability in Print:
In addition to technological advancements, we are proud to express our commitment to sustainability. We understand the environmental impact of the print industry and have implemented eco-friendly practices in our operations and suppliers in delivering exceptional print solutions.
Print Image Network are once again proud to have been a part of the annual Association of Electoral Administrators (AEA) conference earlier this week. The 3 day event took place Sunday 14th January to Tuesday 16th January; we attended as an exhibitor and as one of the sponsors.
It was a delight to see the various stands busy with attendees and a fantastic opportunity for our team to have face to face catchups with many of our loyal customers, as well as speaking with many of the other delegates who took the time to come and say hello whilst visiting our stand, keeping us busy with questions about our sample packs and ancillary items. We aimed to ensure nobody walked away empty handed as we offered goody bags containing some fab freebies, which always prove very popular. Our Print Image Network letter openers always go down a treat, so if there is anybody who didn’t manage to get hold of one on the day, or you were unable to attend, you can request one using the contact form here, or using the details below, and we will send it to you in the post.
Our prize draw offering an afternoon tea hamper was very popular with conference delegates too. The lucky winner was Kimberley Edwards from Conwy County Borough Council, who collected her prize on Tuesday. We hope you enjoy your afternoon treats Kimberley!
Thank you to the AEA team for hosting and thank you to all the attendees for making our time at the conference so enjoyable!
In line with our dedication to both information security and quality management, we are delighted to declare the successful completion of our annual audit for ISO 27001:2013 and ISO 9001:2015, with a record of zero non-conformities.
The ISO 27001:2013 Information Security Management Standard is a framework that ensures a common set of policies, procedures, and controls are in place to effectively mitigate information security risks. This framework empowers us to manage these risks diligently and consider legal and regulatory obligations.
Likewise, the ISO 9001:2015 certification is internationally recognised as the most established quality framework, based on a number of quality management principles including strong customer focus, continual improvement and increasing efficiencies.
Print Image Network places the utmost importance on both information security and quality management. We are committed to going above and beyond the requirements of these policies, ensuring that our customers and their data is in safe hands, as we continue to provide unrivalled services to the elections and ballots market; this includes some of the country’s leading membership organisations which have stringent internal procedures in relation to their supply chains. So, retaining both accreditations is pivotal for Print Image Network.
For many years, it has been practice for Print Image Network and UK Engage to support three charities throughout the year, chosen by our team. This is something that we have always liked to do as a business to support and help the wider community, and it supports our well established Corporate Social Responsibility Policy as well as being integral to our current Social Value Policy.
Our previous three charities were Dementia UK, Derian House Children’s Hospice and The Teenage Cancer Trust, who received £1,739.30 in total during 2021 and 2022. Charitable donations are generated in several ways and our customers are often involved. For example, we ask our customers to vote for a charity in lieu of receiving a Christmas Card and all customer satisfaction surveys issued for PIN and UKE include a donation option as an incentive to complete the questionnaire. So, thank you to all our customers who have contributed to those values.
In March this year, we ran another democratic process to select our next three company charities; As we run nomination and election processes for third party organisations, we utilise our pioneering technology to allow our team to determine the three most popular charities out of those preferred charities that were nominated.
The charities who came out top this time were:
The Print Image Network team have landed back in the office, after attending the AEA conference 29th to 31st January, which was the first face to face conference for two years. The annual AEA conference provides an opportunity for delegates within the electoral sector to learn of the latest developments though a schedule of workshops, which are complimented by an exhibition of electoral product suppliers. Understandably, after a two-year break, this year’s conference proved to be extremely popular.
For Print Image Network, this was a good opportunity for us to catch up with our clients and contacts and we would like to thank all delegates who spent time at our stand. It’s always great to see so many familiar faces and meet new ones too!
Whilst delegates visited the exhibition area at breaktime, the hot topic this year was Poll Cards and Voter ID, and trepidation about the forthcoming changes in Postal Vote eligibility. And we were very flattered to be told by several stand visitors, that we have a fantastic reputation within the industry, and our people are held in very high esteem.
We held our usual prize draw, this time offering a Thornton’s chocolate hamper. Congratulations to the lucky winner (we hope you enjoyed them)! Thanks to everyone who entered our prize draw.
We hope you all had a safe journey home. See you again next time.
Important legislative changes were introduced by The Elections Act 2022, with the introduction of several measures to cut down on the potential for voter fraud. With this, there is a new requirement for voters to show photographic identification at the polling station in Great Britain. This will apply for the first time in England at local elections Thursday 4th May 2023.
In addition to commonly used photographic identifications being accepted at polling stations, an electoral identity document will be available for electors to apply for, which is known as the Voter ID Card. This is to assist those groups of voters who will likely experience barriers in obtaining access to photo ID.
The Electoral Commission Voter ID public awareness campaign officially launched Monday 9th January, which includes a support pack, which has been issued to organisations working directly with voters, including local authorities and charities, can play an important role in supporting voters to ensure they have photo ID ahead of the elections. The pack contains various guides and resources, that can be printed and distributed or placed at sites and offices, including:
Print Image Network have resources and availability to print the printable resources contained in Voter ID partner packs, and we have artwork designs and multiple mailing options available for producing Voter ID cards. We have an expert team of account managers and print specialists to offer extra assistance if your election department is not fully staffed. Our production sites are primed and ready to print your important mailings, ahead of the 2023 elections.
Investors in People has announced a month-long celebration of their 30th birthday and have invited Print Image Network to celebrate it with them!
The 30th birthday celebrations started on the 1st of November and will go through to the 30th.
It’s an opportunity for everyone connected to the community interest company (CIC) to promote their purpose over profit statement – make work better.
Founded in 1991, their prestigious accreditations have been awarded to over 55,000 businesses in 66 countries in the past 30 years – with plenty more to come.
Print Image Network has held the Investor in People accreditation for 10 years and is currently working to the Gold Standard.
Print Image Network’s 10th year of Investing in People
As an SME, teamwork has always been very important to us, and our people are what has made our business a success. Established in 2000, we have held the Investors in People accreditation for half the time we have been in business and have used it to make work better for our employees.
Stephen Power, Services Director and Investors in People champion said:
“We have used Investors in People to lead, support and develop our workforce. This has had a positive impact on the service we provide to our customers. More recently, we have invested in the wellbeing of our staff, recognising that stress, depression, and anxiety (especially during the pandemic) is affecting millions of employees. For Print Image Network, it is an ethical priority to have a healthy workforce.”
Over the last 10 years, Print Image Network has adopted many initiatives to help make work better for its staff. Training, engagement and communication, professional and personal development, promotion of work/life balance, and rewards and recognition are some of the ways it is doing this.
“As a leading provider of electoral print and mail, working with 25% of the country’s local authorities, Print Image Network depends on the teamwork and shared experience of its staff to ensure millions of poll cards, postal votes, ballot papers, and canvass and registration forms are printed and mailed each year. This could not be done if the team did not work as one.” Said John Foster, Managing Director.
Print Image Network will join other IiP accredited organisations throughout the month of November to celebrate the 30th birthday of Investors in People.
Our values journey:
In 2018, Print Image Network embarked on a project to confirm our core values. We believed that our values were best determined by those who embody them – our employees. Therefore, all employees were asked to participate in determining the company’s five core values; values that we consider to be part of our DNA.
Through a series of surveys, our employees were invited to consider a list of principles they believed best represented our company and what we stand for. Following this exercise, we organised a number of collaborative workshops where employees were brought together to openly discuss the initial findings. From these exercises, our values were revealed.
Our five core values:
Throughout the exercises, there was consistency among employees as to what they believed we stood for, which were commitment, efficiency, professionalism, knowledge and trust.
With our five core values defined, we are now embarking on the journey to live and breathe them throughout the organisation. This includes having the visible throughout our offices, on our screen savers and acknowledging values-related behaviour and results with the introduction of our values awards.
"Our ambition is to create a company-wide common and shared understanding around our five core values, translating them into professional behaviours and entrenching them in the way we work with each other, customers, suppliers, partners, and stakeholders,” says Stephen Power, Services Director and values ambassador.
Values, people and service
Of course, the ultimate satisfaction that comes with finally defining our values is how they benefit employees and customers. As a proud owner of the Investors in People (Silver) accreditation and the Cabinet Office’s Customer Service Excellence standard, our people and our customers are what make our business. Through our investment in our employees, we aim to help them to feel valued, engaged and rewarded, which can only be beneficial to our customers.
“Each year, following our annual customer satisfaction survey, we are always humbled by the kind comments our customers provide. It is interesting to see the correlation between the feedback we receive from our customers and the values our employees believe to be true. It really shows that we are living our values and have been doing so for many years,” says John Foster, Managing Director.
Print Image Network launched our core values to our local authority customers at the annual AEA Conference, 3rd-6th February 2019.
Print Image Network is once again exhibiting at the annual AEA Conference in Brighton, 3 -6th February 2019. As a leading provider of electoral print solutions, we have supported the Conference and the AEA for many years and once again will be on hand to offer help and advice to electoral administrators from councils across the UK.
The agenda promises a full schedule, including new workshops, not to mention the exhibition where we will be meeting delegates and customers at Stand 12 from the Sunday afternoon.
Providing no fewer than 70 councils across the UK with electoral print solutions, we still have capacity for the May polls and delegates can speak to members of the team to discuss printed postal vote solutions, ballots papers and poll cards – where we can discuss with specificity our ‘poll sort’ poll card mailing options.
We will also have a full range of our grass skirt count solution items. As 2019 will present more multi-seat elections, we are getting lots of requests for our ‘25’ and ’10’ grass skirts. Our Small-10 and Large-10 skirts accommodate 10 ballot papers across and 3- 10 candidates down (plus one line for unused votes). Our Small-25 and Large-25 skirts accommodate 25 ballot papers across and 3-23 candidates down (plus one line for used votes). Our solution also includes summary sheet to suit the 10 & 23 candidate skirts. Plus, we have an excellent grass skirt training video which is available free to councils who purchase grass skirts.
Also, this year we will be launching our core values. As 2018 was a quieter year on the election front, we decided to formally define and publish our core values, which hopefully you will recognise us for. Through a series of surveys and workshops our employees selected the values they believe are inherent in our company. Come along to Stand 12 and find out how our values - Commitment, Efficiency, Knowledge, Professionalism and Trust can benefit your council in stressful election conditions.
We have lots to discuss, so please feel free to come along and speak with the team. You can enter our chocolate hamper competition and you could win an Echo Dot 3rd Generation which is our raffle prize at the Annual Dinner.
We look forward to seeing you at Conference!
For electoral print and mail provider, Print Image Network, 2017 was a great year for customer service-related accreditations and recognition. We’re pleased to report that we have continued this success into 2018.
Following our third ‘full’ assessment, we have maintained our Customer Service Excellence Standard for demonstrating evidence of exceptional customer service. The full assessment, which happens every three years, comprises a comprehensive submission to the assessor, followed by an onsite assessment, where staff are interviewed in relation to five key areas:-
Our recent pass follows our Investor’s in People re-assessment in 2017, which saw us achieve the Silver Standard, exceeding the industry average in all nine of the performance indicators. The renewal of the Customer Service Excellence Standard further highlights our commitment to our customer-centric ethos.
Steve Power, Services Director and Print Image Network's Customer Service Excellence Ambassador, said of the assessment news “We are delighted that we have passed our third full assessment. Maintaining the Standard since 2012 is the result of hard work and commitment from the team. Our council customers trust us to help them through stressful and sometimes complex election periods, our latest pass confirms the procedures and systems we have in place allow us to provide trusted support and excellent service when customers most need it."
Customer Service Excellence Assessor, Michael Lynch, gave the following statement, "I have assessed Print Image Network Ltd for Customer Service Excellence several times and on my last visit I continued to be very impressed by their attention to detail and customer-centric focus. The team works very well together and as a result well-coordinated customer service is achieved."
He continued "I spoke to several customers during the visit and they were effervescent in their praise in relation to the service that they received from Print Image Network Ltd."
Print Image Network has many exciting initiatives planned for 2018 to further enhance the customer experience.
If you want to find out more about our Customer Service Excellence Standard or our Investors in People accreditation, please download our document ‘Working Together’ Investors in People and Customer Service Excellence: Our customer service journey >>