As part of its commitment to its Customer Service Excellence standard, Print Image Network Ltd carried out a customer satisfaction survey following the May 2015 General and local elections.
Customers who had experienced Print Image Network’s service during this period were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: - overall satisfaction, sales and account management, products and service, and comparison to other electoral printing suppliers and recommendation.
Customers were keen to provide feedback in relation to their experiences, in fact 23% more customers completed the 2015 survey in comparison to customer responses following the 2010 General Election.
Key highlights were: -
Print Image Network also welcomed new customers during May and is happy to say that the responses from new customers were extremely positive.
“The products and service were extremely good as they were. I can’t think of any improvements”
Bath & North East Somerset Council
Election services provider, Print Image Network would like to thank customers for their continued service and support and will issue a full set of survey results very soon.
Fifteen years ago, Print Image Network co-founders John Foster and Stephen Power, combined their knowledge of the print industry and the world of elections to create the election printing specialist it is today. Print Image Network is a company focused on helping to solve the election complexities facing modern local authorities and organisations. As you can imagine, this has been no mean feat.
The challenges presented by the new Individual Electoral Registration system, which was introduced in 2014, plus the recent General election and local elections, have not been without certain challenges. Such significant changes in the electoral landscape have left suppliers of local authorities needing to react to the challenges with the same agility as councils themselves.
After three General elections the company is still going strong. It has seen many changes over the years; mostly legislative, although in more recent times other external factors have influenced the way elections are managed. Budget spending cuts, the decline of voter turnout and technological advancements (or rather restrictions thereof), have all led to challenges for councils and suppliers alike. So, as electoral staff throughout the UK took a short rest following 7th May, all are back to tackle this year’s canvass.
A testament to the way Print Image Network has handled the elections this year is the encouraging results of its recent customer satisfaction surveys. To ensure continued commitment to its Customer Service Excellent standard, Print Image Network developed two customer surveys – one to collect customer opinions relating to IER and one to determine how we serviced customers during the May 2015 elections. The combined satisfaction level from respondents came to 94%.
Over the years Print Image Network has extended its range of services and markets. It also provides print services for any type of business and, with the introduction of PIPI, Print Image Promotions and Incentives, has been providing branded promotion products since 2009.
One of the biggest events in the Print Image timeline was in 2009, when a new brand was born – UK Engage. Taking its experience from within the elections arena, Print Image Network launched UK Engage, the company’s brand to service the election needs of other types of organisations, both in the private and public sector. UK Engage, became more than an elections printer it became an elections services provider. As new staff members were employed and the company grew, so did its skill set and expertise it was able to offer.
Today, UK Engage offers organisations much more than a printing service – it is now able to offer a comprehensive service which includes consulting and advising organisations on their election processes, offering a range of services to improve engagement amongst members. The introduction of electronic voting and other ‘online’ solutions have equipped UK Engage to become a major contender in this field. Today, the brand runs internal elections, AGMs, training sessions and workshops for NHS foundation trusts, social housing providers, professional bodies, cooperatives, charities and Business Improvement Districts, amongst others.
John Foster and Stephen Power have built a company that has, over the past 15 years, gone from strength to strength. Co-founder Stephen Power had this to say about the anniversary. “Print Image Network has always been a forward thinking company, both brands are evolving and adapting to the market sectors in which they operate. We are well-prepared to meet the expectations our customers have for us in the future; we’re delighted to celebrate 15 years in business and we are looking forward to the next 15!”
John Foster added, “2015 has been quite a year. No one would deny that, at times, it’s been challenging for all involved but at the same time we have overcome challenges for all our customers to ultimately deliver successful elections. This year we have also retained our Customer Service Excellence standard, which means that we have been recognised as achieving excellent customer service. No other electoral services provider holds this standard and we are extremely proud that we’ve been able to maintain such high standards and pass our three-year assessment with flying colours.”
Since the early days the company has substantially increased its workforce, increased its product and service portfolio to encompass all modern needs and its customer base is growing each month.
With the General Election less than two months away, local councils across the country are busy working with electoral suppliers such as Print Image Network and the like to produce the millions of postal votes, poll cards and ballot papers, which will flood homes and polling stations in the weeks to come.
We’re working hard to deliver these core products to our customers, however our electoral print goes beyond these items. So, if your council needs grass skirts, summary sheets and security wristbands for your count - or queue cards for your polling stations, then Print Image Network can help you in the coming weeks.
To find out more about these products visit our electoral printing page. If you are using grass skirts to count your votes you may be interested in our FREE training video here. Plus, we have developed summary sheets which correspond to our small and large grass skirts.
If your council needs to order grass skirts and summary sheets, wristbands or queue cards then contact us today: -
Tel: 0161 209 4800
Print Image Network Ltd, one of the UK’s leading providers of local authority electoral printing services, will once again be joining local authorities from across the country at the Annual Conference for the Association of Electoral Administrators, 1-4 February 2015. The specialist electoral printing company will attend as both a conference delegate and exhibitor, showcasing products at Stand 12 throughout the four day event.
With a strong heritage in electoral services including the design, print, fulfilment and postage of canvass materials, poll cards, postal voting packs and ballot papers, Print Image Network is one of the best-placed specialists in the country to handle issues due to be discussed at the event.
The four-day event welcomes an array of expert speakers to the plenary sessions including Toby James, a senior lecturer in British and Comparative Politics who will open the conference and Sam Gyimah, MP Minister for the Constitution who will deliver the keynote speech.
John Foster, Managing Director of Print Image Network said of the forthcoming conference “2015 will be a crucial year for electoral administration with individual registration well under way and UK Parliamentary General Election and other combined elections taking place. Print Image Network welcomes another opportunity in the electoral services calendar to discuss the issues that are likely to arise over the next year and to subsequently work with councils to address them.”
Services Director, Stephen Power added “Managing the complexities that Parliamentary, local elections and electoral registration bring can be especially testing for local authorities. We know that our customers depend on us to help steer them through their busy election periods. Planning the print schedule for combined postal votes and poll cards, plus ballot papers, not to mention numerous registration mailings and other ancillary products during a Parliamentary Election year is no mean feat, yet our experienced account management team handle this with true professionalism each and every time.”
The Association of Electoral Administrators Conference is being held 1-4 February 2015 at Brighton Metropole Hotel, Brighton.