Electoral print and mail specialist, Print Image Network Ltd, has released the results of its 2017 customer satisfaction survey. Having improved consistently over the last few years, the local authority print supplier scored an outstanding 99% satisfaction rating.
The online customer survey was issued to customers from across the UK and was available to access throughout July and August 2017. Following the May local elections, plus the snap Parliamentary election in June, customers were asked to provide feedback on all areas of service, from general satisfaction and benchmarking against other similar companies, to feedback on sales and account management, quality, deliveries, reliability and customer support.
The results of the customer satisfaction survey contribute to the company’s Customer Service Excellence Standard. As the only electoral services provider to hold the CSE Standard, Print Image Network works hard to maintain high standards of customer service throughout the business.
Talking about this year’s results, Services Director and CSE champion, Steve Power, said of the survey results “Once again we are extremely pleased with the results of our online survey. Our customer-centric ethos means that we strive to deliver great service at every touchpoint throughout the customer journey. We’re glad these efforts are appreciated by our loyal customer base. It really is a testament to the commitment and professionalism of our staff.”
Scores were excellent across the board, however the team were particularly proud of the 100% scores it achieved for:
Print Image Network would like to thank all customers who responded to the survey in which the response rate had increased to 58% from 53% in 2016. Each customer who responded had the opportunity to vote for a donation to be made to one of three charities – Cancer Research, Alzheimer’s Society or Help 4 Heroes. As a result of the survey and donation requests from customers, plus a further donation from Print Image Network, the three charities will now benefit from a total donation of £450.
Following a busy year of elections, Print Image Network Ltd has today issued its annual online customer satisfaction survey to council customers across the UK.
Many councils had local elections in May and all councils were involved in the Snap General Election, which was called for 8 June 2017. With tight timescales, electoral print and mail specialist, Print Image Network was responsive to the task and ensured that all council customers deadlines were met and poll cards, postal votes and ballot books were delivered, in advance of the country’s vote.
With an impressive track record when it comes to customer satisfaction, Print Image Network is the only electoral stationery printer to hold the Cabinet Office’s Customer Service Excellence standard. The results of the questionnaire will be reported to the CSE Assessor for our assessment in January 2018.
If you are a council customer of Print Image Network, look out for your online survey which will be delivered to you by email. As with previous years, Print Image Network will donate £5 to one of its three chosen charities for customers who complete the online survey and contribute to the company’s continuous improvement.
For more information about electoral print and mail, or to discuss requirements for next year’s elections, please contact the Print Image Network team on: -
Tel: 0161 209 4800