Results from last year showed that Print Image Network, one of the largest print specialists of electoral stationery in the country, improved it customer satisfaction rating from 2015, by 4%.
As part of its commitment to the Customer Service Excellence Standard, Print Image Network carries out an annual survey to compile customer opinion in relation to its service. The company has a local authority customer base that spans the whole of the UK, providing postal votes, ballot papers, poll cards and housing notification letters to no fewer than 80 councils.
2016 saw numerous elections happen in the UK, including the Police and Crime Commissioner Elections, local elections, the London Mayoral election, and Assembly elections for both London and Wales. In addition, the EU Referendum was called for the following month, 23 June 2016. For electoral printers and councils alike this scenario resulted in one of the busiest years for everyone involved in delivering statutory elections.
Following such a busy period, Print Image Network was keen to understand what customers thought of the service delivered during this exceptionally busy time. Therefore, customers were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: – overall satisfaction, sales and account management, products and service, and finally to compare its service to other electoral printing suppliers.
54% of the customers who received the survey completed it, which was a big increase on the previous year.
Key highlights were:
Managing Director, John Foster said of the survey results “To achieve such a high satisfaction score is great, and to know that this score has improved, in such a challenging year, is testament to our skilled team. The EU Referendum date being announced for June, just after the May elections, put pressure on councils and electoral print and mail suppliers. I’m glad to say that our team, having professionalism, skill and knowledge, provided a first-rate service even under challenging circumstances.”
In the year the company was awarded ‘Compliance Plus’, part of the Customer Service Excellence Standard, Steve Power, Services Director, added. “To review the results of the survey and to see a 4% improvement was excellent news. We work hard to provide outstanding customer service, and so to hear that our customers recognise this makes the hard work during 2016, all the better. We have a close working relationship with all our customers, which results in great communication and inevitably leads to us providing a service that’s tailored specifically to them.”
To review the results of the survey, download here>>
For more information about Print Image Network, please contact us: -
*100% satisfaction, in this instance, means that customers rated the service as ‘excellent’ or ‘very good’
The UK will vote on whether to remain in the EU on Thursday 23 June 2016. With the EU campaign already underway, Print Image Network is already scheduling electoral printing requirements for local authorities across the UK, following the announcement.
The EU referendum will no doubt be a key topic at the AEA Conference and Exhibition 28 February - 2 March 2016, where Print Image Network will be exhibiting at Stand 3.
If you work in electoral services and want to discuss your postal vote, poll card or ballot paper printing requirements for June, please contact us today or come and see us at the AEA Conference & Exhibition.
Print Image Network Ltd, one of the UK’s leading providers of electoral print and mail services, will once again be joining local authorities and industry experts from across the country, at the Annual Conference for the Association of Electoral Administrators, 28 February – 2 March 2015. The specialist electoral printing company will attend as both a conference delegate and exhibitor, showcasing products at Stand 3 throughout the four-day event.
With a strong heritage in electoral services including the design, print, fulfilment and postage of IER canvass materials, poll cards, postal voting packs and ballot papers, Print Image Network is one of the best-placed specialists in the country to handle issues due to be discussed at the event.
The ‘Together We Are Strong’ theme will see industry experts discuss the key issues for this year. Issues including Individual Electoral Registration, EU Referendum, Overseas Electors, preparations for the 2016 elections and electoral law.
John Foster, Managing Director of Print Image Network said of the forthcoming conference “2016 will be another crucial year for electoral administration. The Police and Crime Commissioner, London Mayoral, London Assembly, Scottish Parliament, Northern Ireland, Welsh Assembly and local elections, plus the possibility of an EU Referendum has meant that local authorities and electoral print and mail suppliers have had to work even closer with council customers, to ensure schedules are in place for May and thereafter.”
Services Director, Stephen Power added “The AEA Conference and Exhibition is the one event of the year where we get to talk to customers and other industry experts. In a period of so much change it is good to discuss and plan issues that are likely to arise over the next year and to subsequently work with councils to address them.”
The Association of Electoral Administrators Conference is being held 28 February - 2 March 2016 at the Blackpool Hilton Hotel. Visit Print Image Network at Stand 3.
With so much speculation about the date of the EU Referendum, it’s little wonder that local authorities are confused about when to schedule their printing requirements for ballot papers, postal votes and poll cards.
Although talks with the European Council President failed to secure an early deal, reports suggest that further talks will prove crucial ahead of the EU Summit on 18-19 February 2016. Therefore, the EU Referendum could still happen as early as 23 June.
Despite the speculation, the date for the referendum remains unknown, with debate surrounding every possible option. News articles continue to present conflicting views. One report has suggested that the EU Referendum is not at the top of the agenda for EU leaders, eluding to the fact that a deal may not be reached later this month.
However, the Government’s recent motion, which sets out some of the rules of the referendum i.e. the length of the campaign, funding and the timing of the count, plus on going discussions with the European Council President, strengthens reports that Thursday 23 June is still the favourite contender.
Whatever the outcome of the EU Summit during 18 -19 February, Print Image Network is advising local authorities to plan for the soonest possible eventuality. If you’d like to discuss electoral printing for the EU Referendum please contact us today on 0161 209 4800 or email sales@printimagenetwork.com
Alternatively, we will be at Stand 3 at the AEA Conference, 28 February – 2 March 2016, where our team will be happy to discuss the EU Referendum.
Following the Electoral Commission's request for input on the proposed direction and guidance for the forthcoming EU Referendum, Print Image Network has formulated a response in support of various clients. Our response refers to the timetable for poll cards, postal votes and ballot papers amongst other things.
To view our response in full, please click the link below: -
EU Referendum EC Consultation Response Document
