As part of its commitment to its Customer Service Excellence standard, Print Image Network Ltd carried out a customer satisfaction survey following the May 2015 General and local elections.
Customers who had experienced Print Image Network’s service during this period were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: - overall satisfaction, sales and account management, products and service, and comparison to other electoral printing suppliers and recommendation.
Customers were keen to provide feedback in relation to their experiences, in fact 23% more customers completed the 2015 survey in comparison to customer responses following the 2010 General Election.
Key highlights were: -
Print Image Network also welcomed new customers during May and is happy to say that the responses from new customers were extremely positive.
“The products and service were extremely good as they were. I can’t think of any improvements”
Bath & North East Somerset Council
Election services provider, Print Image Network would like to thank customers for their continued service and support and will issue a full set of survey results very soon.
Fifteen years ago, Print Image Network co-founders John Foster and Stephen Power, combined their knowledge of the print industry and the world of elections to create the election printing specialist it is today. Print Image Network is a company focused on helping to solve the election complexities facing modern local authorities and organisations. As you can imagine, this has been no mean feat.
The challenges presented by the new Individual Electoral Registration system, which was introduced in 2014, plus the recent General election and local elections, have not been without certain challenges. Such significant changes in the electoral landscape have left suppliers of local authorities needing to react to the challenges with the same agility as councils themselves.
After three General elections the company is still going strong. It has seen many changes over the years; mostly legislative, although in more recent times other external factors have influenced the way elections are managed. Budget spending cuts, the decline of voter turnout and technological advancements (or rather restrictions thereof), have all led to challenges for councils and suppliers alike. So, as electoral staff throughout the UK took a short rest following 7th May, all are back to tackle this year’s canvass.
A testament to the way Print Image Network has handled the elections this year is the encouraging results of its recent customer satisfaction surveys. To ensure continued commitment to its Customer Service Excellent standard, Print Image Network developed two customer surveys – one to collect customer opinions relating to IER and one to determine how we serviced customers during the May 2015 elections. The combined satisfaction level from respondents came to 94%.
Over the years Print Image Network has extended its range of services and markets. It also provides print services for any type of business and, with the introduction of PIPI, Print Image Promotions and Incentives, has been providing branded promotion products since 2009.
One of the biggest events in the Print Image timeline was in 2009, when a new brand was born – UK Engage. Taking its experience from within the elections arena, Print Image Network launched UK Engage, the company’s brand to service the election needs of other types of organisations, both in the private and public sector. UK Engage, became more than an elections printer it became an elections services provider. As new staff members were employed and the company grew, so did its skill set and expertise it was able to offer.
Today, UK Engage offers organisations much more than a printing service – it is now able to offer a comprehensive service which includes consulting and advising organisations on their election processes, offering a range of services to improve engagement amongst members. The introduction of electronic voting and other ‘online’ solutions have equipped UK Engage to become a major contender in this field. Today, the brand runs internal elections, AGMs, training sessions and workshops for NHS foundation trusts, social housing providers, professional bodies, cooperatives, charities and Business Improvement Districts, amongst others.
John Foster and Stephen Power have built a company that has, over the past 15 years, gone from strength to strength. Co-founder Stephen Power had this to say about the anniversary. “Print Image Network has always been a forward thinking company, both brands are evolving and adapting to the market sectors in which they operate. We are well-prepared to meet the expectations our customers have for us in the future; we’re delighted to celebrate 15 years in business and we are looking forward to the next 15!”
John Foster added, “2015 has been quite a year. No one would deny that, at times, it’s been challenging for all involved but at the same time we have overcome challenges for all our customers to ultimately deliver successful elections. This year we have also retained our Customer Service Excellence standard, which means that we have been recognised as achieving excellent customer service. No other electoral services provider holds this standard and we are extremely proud that we’ve been able to maintain such high standards and pass our three-year assessment with flying colours.”
Since the early days the company has substantially increased its workforce, increased its product and service portfolio to encompass all modern needs and its customer base is growing each month.
With the General Election less than two months away, local councils across the country are busy working with electoral suppliers such as Print Image Network and the like to produce the millions of postal votes, poll cards and ballot papers, which will flood homes and polling stations in the weeks to come.
We’re working hard to deliver these core products to our customers, however our electoral print goes beyond these items. So, if your council needs grass skirts, summary sheets and security wristbands for your count - or queue cards for your polling stations, then Print Image Network can help you in the coming weeks.
To find out more about these products visit our electoral printing page. If you are using grass skirts to count your votes you may be interested in our FREE training video here. Plus, we have developed summary sheets which correspond to our small and large grass skirts.
If your council needs to order grass skirts and summary sheets, wristbands or queue cards then contact us today: -
Tel: 0161 209 4800
Email: sales@printimagenetwork.com
With the introduction of IER, 2014 was a busy year for local authorities and electoral services providers alike. The replacement of the old ‘household registration’ system in place of IER - Individual Electoral Registration proved unfamiliar territory for all involved.
In January 2015, following the main initial IER roll-out, Print Image Network decided to send out a customer satisfaction survey to customers. The purpose of the survey was to understand how its service was received by customers during IER, which was described as ‘the biggest change to voter registration in a generation’ by the Cabinet Office.
The results pleased the electoral printing specialist as they confirmed that customers had indeed been satisfied with the service they received during IER. The results also contributed to Print Image Network’s successful three-year Customer Service Excellence (CSE) accreditation reassessment; something that no other election provider has achieved.
Services Director, Stephen Power commented about the survey results “To achieve great feedback from our customers during what has proven to be a very challenging experience for local authorities and service providers throughout the UK, makes us extremely proud. The CSE accreditation is only awarded to companies which drive customer-focused change within their organisations, this is something that the team at Print Image Network works very hard to do.”
Highlights from the IER-related survey include:
• Overall satisfaction: 100% of customers were ‘extremely satisfied’ or ‘very satisfied’ with the service they received throughout the IER transition
• Sales & Account Management: Scores for the sales contacts and account managers were either ‘excellent’ or ‘very good’ – both ranked highly for their responsiveness to customers
• Products: 100% of customers thought its products were of ‘high quality’ and believed that the application of the IER templates was ‘excellent’ or ‘very good’
Managing Director, John Foster was also pleased at the survey results. “Historically our customers have told us they receive an excellent service from us, therefore we felt it was important to understand if we had managed to maintain our high service levels during the complexities of the IER transition. I'm delighted to say, we did.”
Print Image Network will get its full CSE assessment scores during the next few months.
Print Image Network Ltd, one of the UK’s leading providers of local authority electoral printing services, will sponsor the Elections Conference 2015 on 15 January 2015. The Elections Conference is an annual event for returning officers and senior managers from UK local authority councils who are accountable for managing the election process.
With a strong heritage in electoral services including the design, print, fulfilment and postage of canvass materials, poll cards, postal voting packs and ballot papers, Print Image Network works with more than 80 local authorities throughout the UK. The company is excited to sponsor the event for the second year as it addresses prominent issues that affect its customers.
The one-day event welcomes an array of prestigious speakers to discuss a number of key challenges facing returning officers and senior managers. Dr Clive Grace OBE, Secretary of the SOLACE Foundation will open and close the conference with Sam Gyimah MP, Parliamentary under Secretary of State at the Department for Education and Parliamentary Secretary at the Cabinet Office delivering the keynote session. In addition, Print Image Network is especially pleased that Tony Slater, Head of Elections at the company will be delivering one of the afternoon sessions - Digitising Elections.
John Foster, Managing Director of Print Image Network said of the forthcoming conference “2015 will be a key year for returning officers and their staff, the May Parliamentary Election and local elections will present great challenges for all involved. At Print Image Network it is our job to assist local authorities as much as possible with the challenges they face, this year we will continue to do so with our flexible and responsive approach to election administration.”
Services Director, Stephen Power added "Managing the complexities that Parliamentary, local elections and electoral registration bring can be especially testing for local authorities. In order to fully assist our customers to the best of our ability we work closely with the Cabinet Office and the AEA, our commitment to the Electoral Commission Working Group is also vital to understanding the future challenges that local authorities face.”
The Elections Conference is being held on 15 January 2015 at Broadway House, London and is organised by SOLACE Enterprises.
Print Image Network, the leading provider of electoral services to Local Authorities in the UK, has been awarded the Investors in People Standard for a fourth year, demonstrating its commitment to realising the potential of its people.
The company, which celebrated its 14th birthday in June 2014, is based in the North West and has a loyal customer base of Local Authorities which spans the length and breadth of the country.
Investors in People is the UK's leading accreditation for business improvement through people management, and provides a wealth of resources for businesses to innovate, improve and grow, with a focus on good people making great business.
Paul Devoy, Head of Investors in People, said: “Achieving the Investors in People Standard is something that any organisation should be truly proud of. Working with Investors in People inspires and enables leaders, managers and employees at all levels to build their skills, improve their performance and achieve their potential. We’d like to congratulate Print Image Network on its achievement.”
Steve Burrows, Managing Director of Investors in People North of England said: “This is a fantastic achievement for Print Image Network and I would like to congratulate the team on its success. We believe that good people make a great business and as a proven organisational development framework, Investors in People is designed to help organisations and their people to realise potential, enhance performance and meet goals. With its accreditation success, Print Image Network is certainly working to realise their people potential.”
Commenting on the award, Services Director at Print Image, Steve Power said: “For any business to grow during uncertain economic times is an achievement, Print Image Network has managed to achieve this because of its commitment to service excellence, which is a direct result of our staff.” He continued, “Our employees are our most valuable asset and as a business we intend to continue to empower our workforce so that we can achieve our future goals.”
For more information about Investors in People please visit www.investorsinpeople.co.uk. For more information, please contact Clara Robinson on 0161 209 4800 or email clara@printimagenetwork.com
About Investors in People (IIP)
Print Image Network's is awarded the Investors in People Award
As Print Image Network Ltd, one of the UK’s leading providers of Local Authority electoral printing services, is busy preparing customers for the IER transition, there has been little time to sit back and reflect on some of the positive feedback received by customers following the recent European and local elections.
2014 has been a challenging year for Local Authorities across the UK and councils and suppliers alike have worked together to ensure the election period was managed in a timely and professional manner. During this period Print Image Network has supported customers by printing long ballot papers, poll cards, postal packs and ancillary products such as wristbands and queue cards, to ensure polling stations were equipped to deal with the electorate come Election Day.
“Print Image Network works tirelessly to ensure customers receive a first-class service, it is one aspect of our service of which we are most proud,” says John Foster, Managing Director. “Customers have expressed to us the pressure that has been felt due to combined elections, delayed canvass and IER, at Print Image it is our philosophy to assist our customers as much as possible to help alleviate some of the pressure felt during particularly busy periods. Our dedicated account team works incredibly hard to deliver this service to our customers and we are delighted to see that it is appreciated.”
The feedback received included comments such as “The overall printing of poll cards, postal packs and ballot papers has been first-class” and “The printing was excellent, delivered on time and the service was exemplary.” Comments that were further appreciated by Service Director, Steve Power, who added “We knew 2014 would be a challenging year, the staff at Print Image worked extremely hard to deliver jobs under extreme pressure, so to receive these comments has been extremely rewarding to the management and staff at our company. We would like to thank all our customers for their continued service.”
Print Image Network is now working with customers across England and Wales to deliver IER printing such as HEFs, ITRs and confirmation letters.
-ENDS-
About Print Image Network Ltd
Print Image Network Limited is an award-winning provider of electoral printing services to local authorities throughout the UK. It delivers a range of products and services for a variety of companies in both the private and public sector, specialising in Government electoral services including design, print, fulfilment and postal services to no less than 80 UK local authorities nationwide. Print Image Network’s offices are in Stockport, Cheshire.
