For electoral print and mail provider, Print Image Network, 2017 was a great year for customer service-related accreditations and recognition. We’re pleased to report that we have continued this success into 2018.
Following our third ‘full’ assessment, we have maintained our Customer Service Excellence Standard for demonstrating evidence of exceptional customer service. The full assessment, which happens every three years, comprises a comprehensive submission to the assessor, followed by an onsite assessment, where staff are interviewed in relation to five key areas:-
Our recent pass follows our Investor’s in People re-assessment in 2017, which saw us achieve the Silver Standard, exceeding the industry average in all nine of the performance indicators. The renewal of the Customer Service Excellence Standard further highlights our commitment to our customer-centric ethos.
Steve Power, Services Director and Print Image Network's Customer Service Excellence Ambassador, said of the assessment news “We are delighted that we have passed our third full assessment. Maintaining the Standard since 2012 is the result of hard work and commitment from the team. Our council customers trust us to help them through stressful and sometimes complex election periods, our latest pass confirms the procedures and systems we have in place allow us to provide trusted support and excellent service when customers most need it."
Customer Service Excellence Assessor, Michael Lynch, gave the following statement, "I have assessed Print Image Network Ltd for Customer Service Excellence several times and on my last visit I continued to be very impressed by their attention to detail and customer-centric focus. The team works very well together and as a result well-coordinated customer service is achieved."
He continued "I spoke to several customers during the visit and they were effervescent in their praise in relation to the service that they received from Print Image Network Ltd."
Print Image Network has many exciting initiatives planned for 2018 to further enhance the customer experience.
If you want to find out more about our Customer Service Excellence Standard or our Investors in People accreditation, please download our document ‘Working Together’ Investors in People and Customer Service Excellence: Our customer service journey >>
As part of its Corporate Social Responsibility activities, election print and mail provider, Print Image Network, has an annual commitment to donate to charities. Each year, the team at Print Image Network submits suggestions for charities it would like to support. At the end of last year, Print Image Network invited customers to vote for one of three charities, via its new online voting site, as an alternative to receiving a Christmas greeting card.
The charities included in the vote were Alzheimer’s Society, Cancer Research and Help 4 Heroes. As a result of customer votes Print Image Network donated over £390 to the three charities. Charitable donations are just one part of Print Image Network’s CSR policy and make up part of its community involvement.
Being ISO 9001 and 27001:13 compliant for a number of years, Print Image Network continually strives to keep up the high standards it has in relation to its current ISO Standards.
Print Image Network’s new online voting site is one of the most secure, easy to use and visually pleasing platforms on the market. It is delivered to customers via the company’s election and engagement brand, UK Engage, which offers impartial administrative services to membership organisations, social housing providers, NHS Foundation Trusts, cooperatives and many other types of organisations.
To find out more about Print Image Network, ISO Standards or its online voting and via the UK Engage brand, please contact Print Image Network:-
Tel: 0161 209 4800
As a business that is committed to our corporate social responsibility programme, we are constantly considering the broader impact of our company actions. Print Image Network ensures that we are acting responsibly in key areas including the environment, wellbeing of employees and the wider community.
This year Print Image Network asked members of staff to choose charities which were close to their hearts. Once we had all the nominations, we had a clearer idea of where charitable donations would go to for 2016. The charities which staff nominated were Cancer Research, UNICEF and Help for Heroes.
Also, as part of our activity within our local community, we support local charities and outreach programmes, including Circus Starr. Circus Starr is a not-for-profit organisation which exists to support local businesses and local children’s charities. Print Image Network purchases tickets from a unique donated ticket programme that allows thousands of children to attend free shows.
When recruiting staff, Print Image Network has always been eager to encourage diversity in the workplace, providing equal opportunities for staff regardless of gender, age marital status, sexual orientation, disability, race or religion.
The company's appraisal system provides two-way communication. As the employer, Print Image Network can review an individual's strengths and progress and construct development plans for each person and in turn, employees can have the opportunity to discuss their role and thoughts about the company in a confidential, friendly and safe environment.
Other factors that reflect our socially responsible approach include:
Print Image Network has various policies, procedures and accreditations such as ISO 9001, ISO 27001, Customer Service Excellence (CSE) and Investors in People (IIP), which help to guide us and focus our corporate social responsibility efforts with both internal and external stakeholders.
Contact Print Image Network: -
Tel: 0161 209 4800