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Welcome to our team
John Ward

Print Image Network Ltd and UK Engage would like to introduce our new Finance Director, John Ward.

John is a qualified Chartered Accountant, and member of the ICAEW, with extensive experience in financial compliance and business partnering. He is responsible for the finance and HR operations of the business and for supporting the business in the development and execution of its strategy.

With a wealth of experience and technical knowledge in global markets, John is already a remarkable asset to the team.  In John’s words:

“As the saying goes, timing is everything…

Closing in on the second month of my tenure as Finance Director for Print Image Network and UK Engage, I have had the pleasure of witnessing the team here in full action throughout April as they delivered for the Local Council, Mayoral & PCC elections.

No sooner had the votes been counted, and No. 10 make their big announcement for 4th July. Once again, the team is firing on all cylinders.

Despite the short runway to the General Election date, everyone is positive and pro-active. It’s the thing that has impressed me the most about Print Image Network and UK Engage thus far: the passion of the brilliant team here, and their commitment to overcome any challenges to deliver excellence for their customers.

I am thrilled to have joined the Print Image Network and UK Engage team, and fully excited by the outlook of the business. In particular, as the needs for government, membership organisations and businesses to adapt alongside the enhancement of technology to better engage their members, the opportunity for us to be at the forefront to help drive democracy.”

We are sure you will join us in extending a warm welcome to John!

​UK Engage offer fully managed election and AGM services. We are an experienced election services provider, with a dedicated team of election professionals delivering elections and AGMs (AMMs) daily. Both postal and online services can be provided as part of our ISO9001 and ISO27001 certifications. Contact us on 0161 209 4808 to discuss your needs.

This means that we check and enhance our security against cyber-attacks to protect our company assets, IP and customer data, against common cyber threats.

As a leading UK electoral printing specialist and trusted supplier to over 70 local authorities across the UK, information security processes have been common practice; we have held Cyber Essentials accreditation since 2017, which is assessed annually. We are delighted to report that we recently passed our assessment in April 2024!

What is Cyber Essentials Accreditation?

Cyber Essentials is a government-backed cyber security certification scheme that sets out a good baseline of cyber security suitable for all organisations spanning all sectors. The scheme addresses five key controls that, when implemented correctly, can prevent around 80% of cyber-attacks.

Print Image Network implemented these five Cyber Essentials Controls to help stay secure:

Why Cyber Essentials and what does this renewal of our accreditation mean for our customers?

Enhanced Security: working with local authorities to print election stationery including postal votes, ballot papers and poll cards, we handle a lot of confidential and sensitive information.

Data Protection: this data is at the heart of everything we do, and we need to protect this against cyber-attacks.

Continuous Improvement: we demonstrate our commitment to staying abreast of the latest threats and implementing best practices to safeguard our customer data.

Trust and Confidence: we are instilling greater confidence with regards to the security and reliability of our services.

For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.

To find out further information about our certification please click on the smart logo below.

We are thrilled to announce that Print Image Network has been shortlisted for the prestigious PrintWeek Award in the category of Innovation of the Year. This recognition highlights our commitment to pushing the boundaries of innovation and delivering cutting-edge solutions to our clients.

As a leading UK electoral print provider, we aim to remain at the forefront of innovation, this was particularly exercised in response to legislative changes introduced by the Elections Act 2022. With photo identification becoming compulsory for in-person voting in Great Britain, the traditional A5 Poll Card design was no longer sufficient. Print Image Network therefore developed the 'Flexi Poll Card,' a reel-fed white paper one-piece mailer that maintains the appearance of a traditional A5 card. Through a meticulous R&D process, the company ensured compliance with legislation, engaged voters, and saved costs.

Consulting with industry experts, obtaining approval from the Electoral Commission and Royal Mail, Print Image Network successfully produced over 2 million 'Flexi Poll Cards' for 35% of our customers during the 2023 combined elections, achieving a 100% delivery rate and aiding in the transition to the new electoral administration.

Being shortlisted for the PrintWeek Award for Innovation of the Year is not just a recognition of our achievements; it's a glimpse into the future of Print Image Network. Print Image Network is committed to continuing our pursuit of customer service excellence, pushing the boundaries of innovation, and shaping the future of the electoral print industry.

Sustainability in Print:
In addition to technological advancements, we are proud to express our commitment to sustainability. We understand the environmental impact of the print industry and have implemented eco-friendly practices in our operations and suppliers in delivering exceptional print solutions.

For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.

Print Image Network have held the Cabinet Office Customer Service Excellence Standard since 2012, and continually strive for and maintain the best customer service through continuous development, especially in the field of constantly changing election legislation. Impartial accreditation of our services is vital to helping us hone our products and services to their optimum.  So, we are delighted to report that our headline, overall Customer Satisfaction score that will be reported to CSE is 98%.

The Print Image Network Customer Service Excellence survey is issued annually and this year, represents data collated from 24 local authorities.  The survey covers key aspects of the products, services, and dedicated support that we provided to our customers for the May 2022 elections.

Results:

The results of the survey included:

What our customers had to say:

Our customers were given the opportunity to provide their honest opinion about our ballot solutions in several open-ended questions. Here’s a small selection of what they had to say:

“Very responsive and very pro-active compared to others. It was helpful to be able to proof ballot papers in advance of the close of nominations – something others haven't wanted us to do. Awareness of the pressures we are under and more flexible than other suppliers I've worked with.”

“Delivered when promised. Excellent lines of communication. Excellent support.”

Reliability, attention to detail - I feel safe awarding any election print requirement to Print Image Network - knowing that the work is in good hands and will be delivered to a high standard.”

To establish how our products and services compare to other providers in the electoral printing sector, we include a benchmark score. This showed that 93% of our customers rated us as better or much better than other service providers they had used. This creditable score is further supported by the statistic that 100% of all respondents would recommend Print Image Network to a colleague or other organisation.

“Customer service is something which is embedded in our company culture and values. We pride ourselves on the level of customer support we achieve, however, it is only through the valuable feedback from our customers that we can continually assess and refine our services to ensure we meet expectations. Being impartially and independently assessed every year for the Customer Service Excellence Standard provides a foundation for continuous development across our entire business and strengthens the relationships we have with our clients..

With an overall, above target customer satisfaction score of 98%, we are extremely proud of our achievements. We are of course immensely grateful to our fantastic team for delivering such high standards and to our clients who took time to provide their feedback.” Stephen Power – Print Image Network, Client Services Director.

You can view the Print Image Network customer satisfaction report and results in more detail here.

For more information about our growing electoral administration print and mail service, please contact on 0161 209 4800 or email sales@printimagenetwork.com.

Print Image Network/UK Engage hosted another successful Macmillan Coffee Morning Wednesday 28th September 2022. The first one that we have held since 2019, which was pre-pandemic. And we’ve certainly made up for it!

There was lots of choice, ranging from sweet bakes to savoury pastries with Simon’s 3 Saveurs de Rouleau de Saucisse. Thank you to the team for all their creative efforts in the bake off; choosing a winning recipe was tough as they were all delicious, but thankfully the voting process was extremely simple using UK Engage’s secure online voting platform. The team cast their anonymous votes digitally, ranking all 15 entries in order of preference, this meant that the competition was fair and transparent. The winning entries were:

  1. Ashleigh's coffee and walnut cupcakes
  2. Si's Creme brulee cheesecake
  3. Steve's chocolate brownies

We are delighted to announce that we raised £231.30 for Macmillan Cancer support, which is fantastic and we also welcomed a number of visitors from companies around Acorn business park. 

Well done to all involved and for helping to raise money for a wonderful cause that affects everybody in some way throughout their lives. 

The passing of Her Majesty The Queen has left everybody at Print Image Network deeply saddened and we offer our warm wishes and greatest sympathies to King Charles III and the Royal Family.

We would also like to extend our support to all of our customers, colleagues and our team.

As the UK’s longest reigning monarch, Head of the Commonwealth, Patron of more than 600 charities as well as a mother, grandmother and great grandmother, The Queen was a remarkable role model. 

Her Majesty’s inciteful leadership, good humour, tireless work and unwavering public service helped smooth a way through the enormous social changes of the last 70years. We will be eternally thankful.

John Foster

Customer Service Remains a Top Priority

We now have the results of our three-year Customer Service Excellence (CSE) re-assessment!

We have achieved full compliance with 28% compliance plus and remain the only electoral services specialist to hold the Customer Service Excellence Standard.

Customer Service Excellence is a government-backed industry standard that assesses whether services are efficient, effective, excellent, equitable and empowering, using 57 different criteria. It ensures organisations always put their customers at the heart of their operations.   The accreditation lasts for three years, with holders subject to annual reassessment.

Following an in-depth examination of the five criteria set out by the standard – customer insight, culture, information and access, delivery and timeliness and quality of service, we are celebrating our best start to a re-assessment since we first gained the CSE standard back in 2012.

Due to the pandemic, the assessment was carried out virtually by seasoned CSE assessor, Michael Lynch, who was extremely complimentary of the evidence put forward to support the submission.

Building on many successful initiatives, including the continued development of our core values, 2020 was one of our most successful years in terms of people and service improvements. Achievements included the Investors in People and Gold accreditation and 100% satisfaction in our customer survey.

Stephen Power, Services Director at the electoral services specialist said: “We are thrilled to once again achieve full compliance with 28% compliance plus. Although 2020 was a challenging year for all businesses, we were determined to make sure our customers received the same high standard of service and were not impacted by the effects of the pandemic.”

“Customer service is at the heart of everything we do and the commitment from our team has been outstanding.  This year, we achieved 100% customer satisfaction from our customer survey, which is a testament to the effort given to ensuring customers received the very best service, despite challenging times.”

Managing Director, John Foster added. “Being part of the Customer Service Excellence programme means that we can measure the success of our customer service. It has been extremely encouraging to get full compliance, especially as 28% of the overall compliance score was for areas where we excelled in our business as an electoral services specialist and exceeded the necessary compliance threshold.  Furthermore, the customer comments from our recent survey and those submitted to our assessor, as part of our virtual re-assessment, confirms we are making our customers happy with our service.”

We achieved compliance plus for our customer service across all five of the CSE framework – customer insight, culture, information and access, delivery and timeliness and quality of service. Highlights include how Print Image Network: –

“Despite all the challenges, there is no doubt that customer service remains at the centre of everything that Print Image Network Ltd does. The team provided comprehensive evidence of how it proactively responds to customers.”
Michael Lynch, CSE Assessor

Print Image Network is a leading electoral services specialist. For more information about us and our customer service policy, please contact the team on 0161 209 4800 or email sales@printimagenetwork.com

We are now certified Gold in people management.

We did it! The team here at Print Image is delighted to announce that we have achieved the Investors in People Gold accreditation.

Following a virtual, but no less rigorous assessment due to Covid-19 and social distancing, we are proud to take our place among the 17% of IIP accredited organisations that have achieved the We invest in people, gold accreditation.

Investors in People defines what it takes to lead, train, support and manage people effectively and to achieve sustainable results. Gold accreditation essentially means that the business has got excellent people management policies in place but more than that, it means everyone – from CEO to apprentice takes ownership for making them come to life.

Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Print Image Network. Gold accreditation in We invest in people is a fantastic effort for any organisation, and places Print Image Network in fine company with a host of organisations that understand the value of people.”

Assessment Highlights:

Commenting on the award, Stephen Power, Services Director said “We are ecstatic to have achieved IIP Gold! Having held the accreditation since 2011, the team has strived for continuous improvement at each three-year assessment. Our last full assessment in 2017 was conducted under the completely new 6th generation standard and we went straight in with silver status – a great result but one that we could improve on!”

“We believe that the success of Print Image Network begins and ends with our people and each member of staff subscribes to the IIP framework, which is designed to help organisations and their people to realise their full potential. We would like to thank the team for their commitment and hard work to achieve the Gold standard” Steve continued.

John Foster, Managing Director at Print Image Network added: “It is an absolute privilege to gain the gold standard accreditation. We work very hard to deliver true value and excellence for our customers. The employee survey, which saw 100% staff complete it, is a testament to how engaged and committed the team is. As a company, we are consistently striving for excellence.”

In these uncertain times we have had a number of enquiries asking if we are still open for business. Since the beginning of March, we have tested and implemented our Business Continuity Plan. As such we are still very much open for business and here to help our existing customers and other companies that are having problems with their regular supply chains. 

Safety of our staff and customers is paramount to Print Image Network and in line with guidance from the World Health Organisation and .Gov website, we have implemented all necessary measures and precautions required to control the spread of infection to the highest level possible within our business and workforce.

Our office staff is fully equipped to work remotely and our print production facilities are also operating, in line with appropriate safety precautions. This means that we can still service our customer base to the highest possible standards. 

We will, of course, keep you updated of any operational changes but should you have any specific questions or concerns regarding business continuity or urgent requests, please do not hesitate to contact us on 0161 209 4800 or email sales@printimagenetwork.co.uk

We hope that this message reaches you in good health and look forward to hearing from you. The Print Image Network Team


Print Image Network’s Commercial Manager, Simon Milnes, explains why publishing and commercial companies are choosing to use a paper magazine wrap solution to deliver magazines and supplements.

For many years polywrap has been the material of choice for wrapping magazines, catalogues and direct mail. Lightweight, strong and weather-resistant it is extremely effective for keeping different mail pieces together in one combined pack. However, more and more organisations are seeking options which are eco-friendly and sustainable alternatives, such as paper.

“With a current backlash against single-use plastics and the problems surrounding recycling, we’re seeing an increased number of organisations approaching us to discuss alternatives, such as paper magazine wrap.” Says Simon Milnes, Commercial Manager at Print Image Network.

“As a responsible print management company, it’s our business to offer clients more sustainable ways to wrap magazines.”

Print Image Network has one of the largest printing networks in the country and prints everything from electoral stationery to direct mail. “As printing experts, we know that paper magazine wrap isn’t a new solution, however, it is being more widely used because of the resistance to use plastic of any kind.  There are multiple benefits for organisations,” says Simon.

Benefits of paper magazine wrap:

1. Sustainable product: eco-friendly and recyclable (supports ISO14001)

The paper used for our paper magazine wrap solution is FSC and PEFC certified. Unlike polywrap, paper wrap packaging is easily recycled after use. Therefore, its sustainable lifecycle will support any environmental commitments associated with CSR policies or ISO14001 efforts.

2. Endless design and promotional opportunities on the outer wrap

Paper magazine wrap can accommodate any design a client desires, as long as the areas for postal addresses and the postal indicia adhere to Royal Mail’s postage requirements.  From plain block colours to intricate designs and photos, the possibilities are endless.

3. Combined mailing savings (separate mailings in one pack)

Wrapping multiple communications means that postage is only paid once rather multiple times. Polywrap and/or envelope savings can be made as they won’t be required.

4. Can accommodate different size communications (such as A4 and A5)

Typical wraps are A4 and A5, however, our solution can wrap the largest insert if it a bespoke size, enclosing all other inserts neatly into the pack.

5. Machines can accommodate up to 9 different inserts per pack

Paper magazine wrap can fill your pack with up to 9 different inserts.

6. Individual inserts can be personalised

With paper wrap all nine inserts can be personalised, if required.

7. Packs are eligible for Royal Mail’s (cost-effective) Mailmark® service

Paper wrap packs are easier to process by Royal Mails machines (polywrap and eco-alternatives are not) and therefore is subject to the cheaper Mailsort options, which reduce postal costs.

Simon concluded, “It’s no surprise that organisations that have a strong conservation ethos are looking at paper wrap as an alternative solution to polywrap. However, we are getting enquiries from all types of organisations who are exploring the switch in a response to reader feedback, readers who don’t want to see plastic used at all.”

If you are interested in switching to a paper magazine wrap solution, please contact the team at Print Image Network.

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