At Print Image Network, we have proudly held the prestigious Cabinet Office Customer Service Excellence (CSE) Standard since 2012. Over the years, we have consistently delivered exceptional customer service while continuously adapting to the ever-evolving election legislation. We take immense pride in our work, and impartial accreditation plays a crucial role in helping us refine and optimise our offerings.

We are thrilled to announce that, in 2024, our Combined Customer Satisfaction score stands at an impressive 95%, reflecting our unrivalled commitment to service excellence. Scoring 100% for Overall Satisfaction and Overall Impression.

2024 Customer Service Excellence Survey Results

Our annual Customer Service Excellence Survey gathers valuable feedback from our clients, enabling us to measure and improve our performance. This year’s results were based on feedback from local authorities, focusing on the support we provided for the July 2024 UK Parliamentary General Election.

Key Results:

• Overall Impression: 100%
• Overall Satisfaction: 100%
• Accommodating Customer Needs: Respondents agreed that we fully accommodated their councils' needs

Benchmarking Against Other Providers

When comparing our products and services to other electoral print providers, the results speak for themselves; 54% said we were either better or much better, while the remaining 46% have no experience with another supplier.

100% Client Recommendation

100% of our respondents said they would recommend Print Image Network to a colleague or another organisation.

What Our Customers Had to Say

We value the open feedback from our clients, and here are some of the insights they shared:

• "I don’t think you could have done any more. Everything we needed was supplied—on time and correct."
• "Sharon couldn’t have done anymore."
• "The high level of service has transferred to our loyal council. Thank you!"
• "The service was excellent."
• "Our print manager is always available, responds quickly, understands the law, and even spots mistakes when I send data!"

Commitment to Continuous Improvement

Customer service is deeply ingrained in our company culture and values. We take great pride in the level of support we provide to our clients. It is only through their valuable feedback that we can continually refine our services to meet evolving expectations. Being independently assessed for the Customer Service Excellence Standard each year provides a foundation for ongoing improvement and strengthens our client relationships.

With a 100% customer satisfaction score for 2024, we are immensely proud of our accomplishments. We extend our heartfelt thanks to our exceptional team for their dedication and to our clients for their invaluable feedback.

Get in Touch

For more information about our expanding electoral print and mail services, contact us today at 0161 209 4800 or email us at sales@printimagenetwork.com.