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About us

Print Image Network Limited is an award-winning provider of local authority printing services. We have been working with local authorities for over 20 + years and have developed an excellent reputation for our printing services and knowledge of the market. Today, we work with around 25% of local authorities, with a 100% track record of meeting delivery deadlines.

Our service is based on great people, quality print and providing excellent service. Each member of our team lives and breathes our core company values and is committed to providing the best possible service to local authority printing customers.
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Our Approach

A core part of our local authority printing service is the work we provide to electoral administration departments. Of all the areas of council print, electoral print is perhaps the most demanding and requires a specialist approach. Therefore, for 20+ years we have equipped ourselves with knowledge, affiliations, people and the technology it requires to service this market.

Today, we are affiliated with the Cabinet Office, The Association of Electoral Administrators, and The Electoral Commission, to keep up to date with the latest legislation. When it comes to delivery, we employ people with a strong background in print and communications and who share our company values. We have the latest printing technology and huge operational network to carry out local authority printing.

The Leadership Team

Senior management
MICHELLE WARD
Simon Milnes
John Foster
dominic riley

Our qualified team is made up of print and mail specialists, alongside election experts for our electoral print and mail customer base. Each local authority printing customer will have a dedicated account manager who is a single point of contact, each is qualified and legislatively experienced and will provide primary support to you. Our production and administration teams are also crucial to the success of your account and although not customer facing, will be working hard behind the scenes.  Finally, in line with our open-door philosophy, our management team are accessible to customers, if needed.

Michelle Ward Image in Black and White
Michelle Ward
Managing Director
Simon Milnes  local authority printing
Simon Milnes
Associate Director
John foster local authority printing
John Foster
Non-Exec Director
Dominic Riley
Dominic Riley
Non-Exec Chairman
Michelle Ward Image in Black and White
MICHELLE WARD
Managing Director

Michelle brings over 20 years of global experience in the print and communications industry, with a proven track record of leading teams, partnering with supply chains, and delivering sustainable, innovative products and services.

Michelle is delighted to be building on the success and legacy established by John and Steve, and is deeply committed to continuing their vision of excellence while taking the company to new heights.

Her focus will remain on driving growth through innovation and ensuring Print Image Network delivers value to our customers, partners, and employees. At the same time, recognising the importance of sustainability and will prioritise solutions that create a positive impact on the environment and communities we serve. 

Image of Simon Milnes
SIMON MILNES
Associate Director

Simon has held various positions in the world of print and direct mail. He began his career as a Print Estimator before moving on to become an Account Manager in the world of direct mail. He joined in 2007 as an Elections Account Manager and then went on to become a Senior Account Manager. With a comprehensive understanding of the complexities of election printing, Simon has managed the design and production of electoral stationery for UK Parliamentary Elections, European Parliamentary Election, Local Government Elections, Police and Crime Commissioner Elections, Referendums on the Voting System, Directly Elected Mayors, and EU Referendum. Simon was promoted to the role of Customer Service and Production Manager in 2012, then Commercial Manager in 2018, more recently promoted to Associate Director in 2023.

 
Image of John Foster - Non-Executive Director
John foster
Non-Executive Director

John founded Print Image Network Limited together with Stephen Power. Established in 2000, Print Image Network has had many notable achievements including winning several industry awards such as ‘Best Print Management Company’. Seeking further opportunities, John and Steve launched UK Engage in 2009, a full-service election brand. John is also a member of the Chartered Institute of Marketing. John will continue to contribute to the company as a Non-Executive Director on the board. 

Dominic Riley
dominic riley
Non-Executive Chairman

Following an MBA at London Business School and the University of Texas at Austin, Dominic spent a long corporate career in marketing, business development and senior management roles. Dominic has acted as Chairman at over a dozen private equity backed and family businesses including Morgan Sports Cars. He currently Chairs businesses backed by YFM and 24 Haymarket alongside his role at PIN.

PIN’s election work is close to Dominic's heart. Growing up in Nottingham his father was elected to the City Council and sat as a councillor for 20 years eventually becoming Deputy Leader and Lord Mayor. Politics and elections were front and centre in their house and Dominic delivered campaign leaflets from the age of 12, starting with the 1974 general elections.

Certifications

We know that working with local authorities means that we are duty-bound to provide certain assurances. To demonstrate that we are meeting our obligations in terms of processes, people, service, data, and system security, we hold some key accreditations, standards and memberships. We want to reduce risk for local authorities and ensure the utmost confidence in us as a print and mail provider. We also have Cyber Insurance, are registered with the ICO for Data Protection and are fully GDPR compliant.

ISO 9001 & 27001

We have been certified by the BSI with ISO 9001 which is the international standard for a Quality Management System (QMS). We have also been certified by the BSI with ISO 27001:2013 which is the international standard for Information Technology.

Customer Service Excellence

The Cabinet Office standard used to measure customer engagement and satisfaction. The standard recognises companies that demonstrate efficiency, excellence and effectiveness in the way they interact and support their customers and how they use customer insight to deliver the best products and services.

Investors in People

Investors in People is an internationally recognised standard for people management. It sets out how the very best organisations manage, develop and lead their people. We are extremely proud to hold the GOLD standard.

ISO 9001 & 27001

We have been certified by the BSI with ISO 9001 which is the international standard for a Quality Management System (QMS). We have also been certified by the BSI with ISO 27001:2013 which is the international standard for Information Technology.

Customer Service Excellence

The Cabinet Office standard used to measure customer engagement and satisfaction. The standard recognises companies that demonstrate efficiency, excellence and effectiveness in the way they interact and support their customers and how they use customer insight to deliver the best products and services.

Cyber Essentials

Cyber Essentials is a government-backed cyber security certification scheme that addresses key controls that can prevent around 80% of cyber-attacks.

Greater Manchester Chamber of Commerce

Our head office is based in the North-West and so we are proud members of the Greater Manchester Chamber of Commerce.
Core Values Diagram

Mission Statement

At Print Image Network our mission is to use our exceptional customer service and knowledge, to facilitate democracy in providing electoral solutions / to deliver printed and digital communications.

Vision

Our vision at Print Image Network is to set new standards of excellence, innovation, and inclusiveness in communication processes. We envision a future where our cutting-edge technology and unwavering commitment to service, transparency and security empower our customers and our team to achieve the highest possible standards.

Our Company Values

Print Image Network is defined by a set of five core values – commitment, efficiency, knowledge, professionalism, and trust. Our values help us achieve our business objectives, guide our day-to-day behaviours and drive our decision-making. They influence every facet of our operations.
We are dedicated to supporting our customers, our company and each other with determination and loyalty.
We use our skills and experience as specialists in our field to continually enhance our collective intelligence and further develop our insight into customer needs.
We are proud to be a team of competent and skilled individuals which is devoted to providing a positive experience for our customers and stakeholders.
Utilising planning and organisation, both as individuals and a cohesive team, we demonstrate the measurable ability to produce the desired result.
We believe in our values to develop relationships with our customers and each other, that are strong, reliable and honest.
local authority printing

Corporate Social Responsibility

Print Image Network recognises that it has responsibilities to all stakeholders, including employees, customers, partners and affiliates, suppliers and others. The impact of our operations is very important to us.

Employees

Our team is the foundation of our business, it’s the reason that we have a loyal customer base and coveted accreditations such as Investors in People Gold and the Customer Service Excellence Standard. During recruitment we ensure we appoint people that have the same core values and who are passionate about customer service and making a difference. Each member acts with professionalism and integrity at all times.

Environment

Print Image Network makes all reasonably practicable measures to continually improve its environmental performance. From energy and recycling to packaging and transport, we review our environmental policies frequently to reduce consumption in all areas. We promote a paperless office environmental message within the business.

Diversity

Print Image Network recognises the importance of diversity in our business and values people from all cultures, nationalities, religion and ethnicities. We do not discriminate against age, gender, marital status, sexual orientation or physical or mental disability. We are committed to building a diverse organisation.

Charities

Each year Print Image Network employees put forward the names of charities that they would like our company to support. Once all of the nominations are in, employees vote (democratically via our online voting system), to select the three charities they would most like to support. Once the votes are in the three charities that have received the most votes are our chosen charities for the year. This year we are proud to support Dementia UKDerian House Children's Hospice and Teenage Cancer Trust.

UK Engage

In 2009 Print Image Network launched its end-to-end election brand, UK Engage. Under this brand we provide Independent Scrutineer and Returning Officer services to many different types of organisations, carrying out many types of democratic processes. Key sectors include NHS Foundation Trusts, Professional Bodies and other Membership Organisations, Trade Unions, Cooperatives and Mutuals, and Housing Associations. 

The full election services portfolio includes postal and online democratic solutions for organisations looking for transparent and independent administration of member engagement, candidate nominations and elections, ballots, and polls. A key feature of the solution is our secure online voting which processes millions of online votes each year.
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Our team is waiting to discuss your requirements.
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