Print Image Network is once again exhibiting at the annual AEA Conference in Blackpool, 4 -7th February 2018. As a leading provider of electoral print solutions, we have supported the Conference and the AEA for many years.
The agenda promises a full schedule, including more workshops and interactive plenary sessions, not to mention the exhibition where we will be meeting delegates and customers at Stand 3 from the Sunday afternoon.
Providing no fewer than 70 councils across the UK with electoral print solutions, we still have capacity for the May polls and delegates can speak to members of our account management team to discuss printed postal vote solutions, poll cards and ballots papers. Furthermore, our friendly team will be on hand to discuss to canvass, NPRs, PI Refresh and our hybrid mail solution, Network Post.
For customers who are familiar with our team, we have a rota which details when our each of our electoral print specialists will be attending the event, should you wish to drop by and say hello.
| Sunday 4th February | Monday 5th February | Tuesday 6th February |
| John Foster | John Foster | John Foster |
| Steve Power | Steve Power | Steve Power |
| Simon Milnes | Simon Milnes (AM) | Nicola Greaves (AM) |
| Clara Robinson | Dermot Carty (AM) | Simon Starkie (AM) |
| Kelly Mallon (PM) | Lisa Sheldon (PM + social night) | |
| Craig Poyser (PM) | Sharon Guy (PM + social night) |
This year, in addition to our usual support, we’re pleased to announce that we’ll be sponsoring the Practical Count Methods workshop, where the AEA team will use our electoral print solutions, including election counting methods, such as grass skirts, count sheets and summary sheets, to carry out the training.
You can check out our AEA Profile here>>
We look forward to seeing you at Conference!
The Print Image Team
Print Image Network welcomed new Account Manager Simon Starkie to the company in August 2017. Simon has joined the growing team at the electoral print and mail specialist to manage the electoral stationery requirements for councils up and down the country.
With 20 years plus experience, Simon began work in the print world on a lithographic press, quickly becoming first minder, with an assistant under him, before being headhunted to become Production Manager for an agency who needed someone to advise them on printing processes. He simultaneously made the move into Account Management, with several national newspapers keeping him busy on promotional items like scratch cards, lottery cards, and bingo slips.
Having joined just two months after the Snap General Election, Simon missed a baptism of fire as Print Image Network had to rise to the challenge of printing millions of electoral print items in a matter of weeks. Simon is now looking forward to next May when he’ll be managing electoral print and mail requirements for local and mayoral elections. Impressed with the hard-working nature of the company, Simon feels at home with its strong work ethic.
He said of his new position “What appealed to me about Print Image Network was applying the skills I have gained in printing and account management, to a niche industry. The company’s ethos is centred on making the customer happy and delivering a first-class service. This demands a huge amount of expertise and knowledge and I’m looking forward to working with customers to deliver their 2018 election requirements.”
On a personal level, Simon is a husband and father of two based in Rossendale. When not ferrying his sons around, Simon’s favourite thing in the world is golf.
Simon will be attending the annual AEA Conference, 4th to 7th February 2018, along with the rest of the Print Image Network team.
To discuss 2018 elections, or other council related print and mail job, contact Print Image Network on:-
Electoral print and mail specialist, Print Image Network Ltd, has released the results of its 2017 customer satisfaction survey. Having improved consistently over the last few years, the local authority print supplier scored an outstanding 99% satisfaction rating.
The online customer survey was issued to customers from across the UK and was available to access throughout July and August 2017. Following the May local elections, plus the snap Parliamentary election in June, customers were asked to provide feedback on all areas of service, from general satisfaction and benchmarking against other similar companies, to feedback on sales and account management, quality, deliveries, reliability and customer support.
The results of the customer satisfaction survey contribute to the company’s Customer Service Excellence Standard. As the only electoral services provider to hold the CSE Standard, Print Image Network works hard to maintain high standards of customer service throughout the business.
Talking about this year’s results, Services Director and CSE champion, Steve Power, said of the survey results “Once again we are extremely pleased with the results of our online survey. Our customer-centric ethos means that we strive to deliver great service at every touchpoint throughout the customer journey. We’re glad these efforts are appreciated by our loyal customer base. It really is a testament to the commitment and professionalism of our staff.”
Scores were excellent across the board, however the team were particularly proud of the 100% scores it achieved for:
Print Image Network would like to thank all customers who responded to the survey in which the response rate had increased to 58% from 53% in 2016. Each customer who responded had the opportunity to vote for a donation to be made to one of three charities – Cancer Research, Alzheimer’s Society or Help 4 Heroes. As a result of the survey and donation requests from customers, plus a further donation from Print Image Network, the three charities will now benefit from a total donation of £450.
Print Image Network Ltd, a leading national supplier of electoral print and mail services to local authorities, has achieved Investors in People Silver, demonstrating its commitment to high performance through good people management.
Established in 2000, the North-West based company, prints and mails electoral stationery including postal votes, ballot papers, poll cards and electoral registration mailings. In 2017 alone, it produced 22 million pieces of electoral stationery.
Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry.
Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Print Image Network. Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. Print Image Network should be extremely proud of its achievement.”
Steve Burrows, Managing Director of Investors in People North of England delivered by IDG said:
“This is a fantastic achievement for Print Image Network and I would like to congratulate all of the team. We believe that your people make the difference and by investing in them you are looking to create sustainable success. IIP is designed to help organisations and their people to realise potential, providing a simple road map for excellence. With their Silver accreditation, Print Image Network is certainly working to realise their people potential.”
Commenting on the award, Services Director at Print Image, Steve Power said: “We are truly delighted to receive the news that Print Image Network has received Investors in People Silver. Within the business we have a strong commitment to improving people management; knowing that we have exceeded the industry average against the new IIP standard, in each of the nine industry benchmark indicators, is a testament to our staff and everyone’s hard work.” He continued, “Our employees are our most valuable asset and as a business we intend to continue to empower our workforce so that we can achieve our future goals.”
Since the introduction of the new standard only the top five percentile of organisations assessed achieve the silver level straight away.
Ends
For more information about Investors in People please visit www.investorsinpeople.com
Following a busy year of elections, Print Image Network Ltd has today issued its annual online customer satisfaction survey to council customers across the UK.
Many councils had local elections in May and all councils were involved in the Snap General Election, which was called for 8 June 2017. With tight timescales, electoral print and mail specialist, Print Image Network was responsive to the task and ensured that all council customers deadlines were met and poll cards, postal votes and ballot books were delivered, in advance of the country’s vote.
With an impressive track record when it comes to customer satisfaction, Print Image Network is the only electoral stationery printer to hold the Cabinet Office’s Customer Service Excellence standard. The results of the questionnaire will be reported to the CSE Assessor for our assessment in January 2018.
If you are a council customer of Print Image Network, look out for your online survey which will be delivered to you by email. As with previous years, Print Image Network will donate £5 to one of its three chosen charities for customers who complete the online survey and contribute to the company’s continuous improvement.
For more information about electoral print and mail, or to discuss requirements for next year’s elections, please contact the Print Image Network team on: -
Tel: 0161 209 4800
Email: sales@printimagenetwork.com
Following the announcement that there is to be a snap General Election, Print Image Network is gearing up to accommodate customer requirements for postal votes, ballot papers and poll cards.
The UK Parliamentary General Election (UKPGE) will happen on 8 June 2017. We understand that preparing for this, as well as 4 May 2017 polls, will present certain challenges for local councils across the UK.
Print Image Network will be working, with immediate effect, to deliver all customer requirements.
Why Print Image Network: -
If you need our expertise, please do not hesitate to contact us: -
As a leading electoral printing specialist and trusted supplier to no fewer than 80 local authorities across the UK, Print Image Network has to protect its company assets, IP and customer data, against common cyber threats.
Having held ISO 27001, the international standard for Information Security, for 5 years, information security processes are common practice at the North West based business. However, to further secure its systems, Print Image Network went through the Cyber Essentials application in April 2017 and is pleased to announce that it has passed.
What is Cyber Essentials?
Cyber Essentials is a government-backed cyber security certification scheme that sets out a good baseline of cyber security suitable for all organisations spanning all sectors. The scheme addresses five key controls that, when implemented correctly, can prevent around 80% of cyber-attacks.
Print Image Network implemented these five Cyber Essentials Controls to help it stay secure: -
Why Cyber Essentials?
Working with local authorities to print election stationery including postal votes, ballot papers and poll cards, means handling confidential data and information. For Print Image Network it is therefore crucial to eliminate risk wherever possible, as cyber attacks can cause expense and disruption, something the company will go to extreme lengths to avoid.
Managing Director, John Foster, says of the certification “The reason we applied for Cyber Essentials was to add an additional layer of security to our already robust security set-up. Knowing that, as a business, we are protected from the vast majority of common cyber attacks allows us to concentrate on our customers’ needs with confidence.”
Print Image Services Director and Customer Service Excellence ambassador, Stephen Power, added “Achieving the Cyber Essentials certification will help to further enhance customer trust and confidence in our organisation and our service. As a team we work extremely hard to put the customer first; the customer experience and security has to be at the heart of everything we do.”
Included in the assessment was an external penetration test, which Print Image Network passed. The assessment was completed by IT Governance, the full scope included firewalls, routers, end user devices and hosted systems at the company’s headquarters.
For more information please contact the Print Image Network team on: -
Following another successful annual audit visit from the Customer Service Excellence Assessor, Print Image Network has achieved its third consecutive Compliance Plus award.
Awarded for excellence in Customer Insight, the print management and electoral printing specialist demonstrated, yet again, a greater understanding of its customers’ needs and preferences, through customer liaison and contract management.
After another successful visit and Compliance Plus merit, CSE Lead Assessor, Michael Lynch, asked to work with Print Image Network to develop a case study to demonstrate how the CSE framework can be used effectively in terms of self-reflection, reviews of service and ensuring continuous improvement.
On 22nd March 2017, the Print Image Network case study was released on the Centre for Assessment’s home page as the featured case study to showcase how the Customer Service Excellence Standard is used successfully, to achieve high customer satisfaction.
The full case study can be read here >>
Following the assessment visit Michael Lynch BA (Hons) Cert.Ed. MIC CMC FIC, CSE Lead Assessor said “This has been an excellent surveillance visit for Print Image Network and the pre-assessment documentation which was sent to the Assessor was exemplar. Print Image Network use the CSE framework effectively and have seen the impact in terms of self-reflection, reviews of service and ensuring continuous improvement. The Assessor looks forward to next year in order to carry out their three year review.”
To find out how our Customer Service Excellence Standard is applied to the service we provide to our customers, contact us today: -
Recently, Print Image Network achieved Compliance Plus for the third time since receiving Customer Service Excellence Standard status. Awarded for excellence in Customer Insight, the company demonstrated greater understanding of its customers’ needs and preferences, through customer liaison and contract management. The Compliance Plus merit was awarded after another fantastic year for the company, where it achieved a customer satisfaction award of 98%, following its annual customer survey.
The Customer Service Excellence Standard tests in great depth, areas that research has shown to be a priority for customers. Its main areas of focus include delivery, timeliness, information, professionalism and staff attitude. Emphasis is also placed on developing customer insight, understanding the user’s experience and implementing robust measurement of service satisfaction.
Following the assessment visit, Michael Lynch BA (Hons) Cert.Ed. MIC CMC FIC, CSE Lead Assessor said “This has been an excellent surveillance visit for Print Image Network and the pre-assessment documentation which was sent to the Assessor was exemplar. Print Image Network use the CSE framework effectively and has seen the impact in terms of self-reflection, reviews of service and ensuring continuous improvement. The Assessor looks forward to next year in order to carry out its three year review.”
As part of the surveillance visits the Customer Service Excellence assessor randomly contacted Print Image Network customers. There were many positive statements, including: -
‘The best I have ever used.’
‘We have a good working relationship which ultimately helps the end customer.’
‘I have used several people before, but they have been excellent.’
‘They are very helpful and sort things quickly.’
‘We have a single point of contact which is great.’
To read our award news you can click the download here>>
As part of its Corporate Social Responsibility activities, election print and mail provider, Print Image Network, has an annual commitment to donate to charities. Each year, the team at Print Image Network submits suggestions for charities it would like to support. At the end of last year, Print Image Network invited customers to vote for one of three charities, via its new online voting site, as an alternative to receiving a Christmas greeting card.
The charities included in the vote were Alzheimer’s Society, Cancer Research and Help 4 Heroes. As a result of customer votes Print Image Network donated over £390 to the three charities. Charitable donations are just one part of Print Image Network’s CSR policy and make up part of its community involvement.
Being ISO 9001 and 27001:13 compliant for a number of years, Print Image Network continually strives to keep up the high standards it has in relation to its current ISO Standards.
Print Image Network’s new online voting site is one of the most secure, easy to use and visually pleasing platforms on the market. It is delivered to customers via the company’s election and engagement brand, UK Engage, which offers impartial administrative services to membership organisations, social housing providers, NHS Foundation Trusts, cooperatives and many other types of organisations.
To find out more about Print Image Network, ISO Standards or its online voting and via the UK Engage brand, please contact Print Image Network:-
Tel: 0161 209 4800
Email: sales@printimagenetwork.com
