Since it was announced that Royal Mail’s Mailmark service could no longer be used to mail poll cards, there has been lots of talk about Royal Mail’s ‘Poll Sort’ service for poll cards mailings.
In essence, Poll Sort or PCMO (Poll Card Mailing Option), is similar to the previous Walksort product, where mail is sorted and bundled into postal walks. Its specification means electoral services providers must meet the criteria set out by Royal Mail in order to achieve ‘Poll Sort’ for the May polls.
The introduction of the service has provoked debate over the weight (grammage) of card and thickness (microns) of card to use. The team at Print Image Network has been assuring customers that we will carry out every process without changes to our usual procedure and we don’t intend to alter previous methods of working for our customers.
John Foster, Managing Director, said of meeting the new Royal Mail criteria. “As one of the leading electoral print and mail specialists in the country, we have developed our Poll Card Mailing Options, which we will happily discuss with all councils, should they wish to contact the team to see how we intend to approach this for the May polls.” He continued, “As always, we want to ensure that our customers are not inconvenienced in any way. Their key priority is having problem-free elections with a printer they can trust.”
‘Poll Sort’ has been hotly debated by the Electoral Commission, the Cabinet Office and the Association for Electoral Administrators, in conjunction with the electoral print providers. The message that Print Image Network is keen to get over to customers ahead of the annual AEA Conference in Brighton, 3-7th February is that they will: -
To discuss Poll Card Mailing Options with the Print Image Team, please visit Stand 12 if you plan the visit the AEA Conference or call 0161 209 4800. Alternatively, you can email sales@printimagenetwork.com
Print Image Network is once again exhibiting at the annual AEA Conference in Brighton, 3 -6th February 2019. As a leading provider of electoral print solutions, we have supported the Conference and the AEA for many years and once again will be on hand to offer help and advice to electoral administrators from councils across the UK.
The agenda promises a full schedule, including new workshops, not to mention the exhibition where we will be meeting delegates and customers at Stand 12 from the Sunday afternoon.
Providing no fewer than 70 councils across the UK with electoral print solutions, we still have capacity for the May polls and delegates can speak to members of the team to discuss printed postal vote solutions, ballots papers and poll cards – where we can discuss with specificity our ‘poll sort’ poll card mailing options.
We will also have a full range of our grass skirt count solution items. As 2019 will present more multi-seat elections, we are getting lots of requests for our ‘25’ and ’10’ grass skirts. Our Small-10 and Large-10 skirts accommodate 10 ballot papers across and 3- 10 candidates down (plus one line for unused votes). Our Small-25 and Large-25 skirts accommodate 25 ballot papers across and 3-23 candidates down (plus one line for used votes). Our solution also includes summary sheet to suit the 10 & 23 candidate skirts. Plus, we have an excellent grass skirt training video which is available free to councils who purchase grass skirts.
Also, this year we will be launching our core values. As 2018 was a quieter year on the election front, we decided to formally define and publish our core values, which hopefully you will recognise us for. Through a series of surveys and workshops our employees selected the values they believe are inherent in our company. Come along to Stand 12 and find out how our values - Commitment, Efficiency, Knowledge, Professionalism and Trust can benefit your council in stressful election conditions.
We have lots to discuss, so please feel free to come along and speak with the team. You can enter our chocolate hamper competition and you could win an Echo Dot 3rd Generation which is our raffle prize at the Annual Dinner.
We look forward to seeing you at Conference!
You can check out our AEA Profile here>>
Selecting the right electoral print and mail partner is of critical importance to UK local authorities. Increasingly, electoral print and mail suppliers are being invited to respond to tenders to explain the credentials they have for carrying out specialist and niche print requirements.
The majority of tenders to which we respond, ask for evidence of any particular accreditation's, standards and awards, as by having these helps to provide certain reassurances and reduces business risk.
Working with an ISO-certified electoral print and mail specialist means that its products and services are certified and conform to the minimum standards set internationally, which is important when considering an electoral print and mail provider for Government elections.
The vast majority of responses require ISO 9001 as it demonstrates that our business has the correct quality structures in place to be considered. Likewise, in an age where data security is paramount, holding ISO 27001, is equally important.
The ISO 9001 certification is internationally recognised as the most established quality framework, focused on increasing efficiencies, preventing errors and improving customer service. In the provision of electoral print and mail services, this translates to the assurance that the production of all election stationary, be it postal vote applications, postal votes, ballot papers, poll cards, HEFs, ITRs, confirmation letters and absent voter personal identifiers, is to the highest standard, undertaken by experienced staff, under robust security measures. Tenders will often be awarded to organisations which hold this standard.
Another key ISO certification that is important in the provision of electoral print and mail is ISO 27001. Organisations that have this certification can demonstrate to local authorities that they have a framework for securing and protecting confidential, personal and sensitive data, through effective technology, which is a crucial requirement, especially in the compliance of GDPR.
Print Image Network is ISO 9001:2015 & ISO 27001:2013 certified
In Summer 2018, we had our re-certification assessment and we are pleased to say that a successful transition was made to ISO9001: 2015. We maintained our management system in line with the requirements of the standard and demonstrated that we have the ability to systematically achieve the requirements for products and or services, within the scope of our activities and in accordance with our policy and objectives.
Being certified to ISO 9001 & ISO 27001 highlights our ongoing commitment to quality and integrity in the provision of electoral print and mail to local authorities. To discuss how our accreditation's can benefit your business, please contact us on 0161 209 4800 or email us at sales@printimagenetwork.com
To supplement these accreditation's, we also hold Investors in People (Silver), The Cabinet Office’s Customer Service Excellence Standard and Cyber Essentials.
For electoral print and mail provider, Print Image Network, 2017 was a great year for customer service-related accreditations and recognition. We’re pleased to report that we have continued this success into 2018.
Following our third ‘full’ assessment, we have maintained our Customer Service Excellence Standard for demonstrating evidence of exceptional customer service. The full assessment, which happens every three years, comprises a comprehensive submission to the assessor, followed by an onsite assessment, where staff are interviewed in relation to five key areas:-
Our recent pass follows our Investor’s in People re-assessment in 2017, which saw us achieve the Silver Standard, exceeding the industry average in all nine of the performance indicators. The renewal of the Customer Service Excellence Standard further highlights our commitment to our customer-centric ethos.
Steve Power, Services Director and Print Image Network's Customer Service Excellence Ambassador, said of the assessment news “We are delighted that we have passed our third full assessment. Maintaining the Standard since 2012 is the result of hard work and commitment from the team. Our council customers trust us to help them through stressful and sometimes complex election periods, our latest pass confirms the procedures and systems we have in place allow us to provide trusted support and excellent service when customers most need it."
Customer Service Excellence Assessor, Michael Lynch, gave the following statement, "I have assessed Print Image Network Ltd for Customer Service Excellence several times and on my last visit I continued to be very impressed by their attention to detail and customer-centric focus. The team works very well together and as a result well-coordinated customer service is achieved."
He continued "I spoke to several customers during the visit and they were effervescent in their praise in relation to the service that they received from Print Image Network Ltd."
Print Image Network has many exciting initiatives planned for 2018 to further enhance the customer experience.
If you want to find out more about our Customer Service Excellence Standard or our Investors in People accreditation, please download our document ‘Working Together’ Investors in People and Customer Service Excellence: Our customer service journey >>
Electoral Print & Mail Specialist, Print Image Network Ltd is delighted to announce that John Turner has joined its team of electoral professionals as its Electoral & Democracy Specialist.
A former Returning Officer, John brings with him a lifetime of electoral experience and has held several pivotal positions, including Chief Executive of the Association of Electoral Administrators, the UK’s leading professional body solely interested in the administration of electoral matters.
John Turner is a highly respected electoral professional and is well-known within the industry. During his career at the Association of Electoral Administrators, he has worked closely with Government Departments, the Electoral Commission, and other national bodies to improve the administration of electoral matters in the UK.
Before his appointment at the AEA in 2006, John held the position of Deputy Chief Executive and Director of Public and Support Services at Norwich City Council, where he was responsible for Democratic Services and the Elections Office, among other departments. He was also the Electoral Registration Officer and Returning Officer for the Council until March 2005.
Print Image Network is one of two influential electoral brands business owners John Foster and Stephen Power have established in the UK, since starting the business in 2000. The appointment illustrates their commitment to growing the business in both statutory and non-statutory markets, under the Print Image Network and UK Engage brands.
John Foster, Managing Director and Steve Power, Services Director gave a joint statement regarding the appointment, “We are delighted that John is bringing his years’ of experience to Print Image Network. John has been involved in electoral administration his entire career and is at the forefront of legislative matters. From his positions at the AEA and local authorities to his consultation, training and oversea electoral ventures, his experience in electoral matters and democracy makes him an excellent fit with our business.”
John Turner said “I am very pleased to be joining John and Steve and the team at Print Image Network and look forward to the new opportunities and challenges that this appointment will bring. I have joined a progressive company at a very exciting time and am already impressed by the ethos of customer service and support which underpins the way in which the organisation operates.”
Contact Print Image Network on:-
The team at Print Image Network would like to thank all the delegates who spent time at our stand, stand 3 at the AEA Conference 2018. It was great to see so many familiar faces, and the conference seemed to have a certain buzz about it this year.
We were delighted to be asked to be a sponsor for the Practical Count Method workshops for the AEA Conference 2018, where we provided over 10,000 ballot papers, plus grass skirts and count sheets for the training.
The workshop focused on how to efficiently count multi-seat ballot papers in preparation for this year’s elections.
Laura Lock, Training Manager at the AEA said “The AEA is very grateful for the support of Print Image Network in supplying documents for the Practical Count Methods workshop. The workshop was really well received with great feedback and delegates appreciating the chance to actually have a go – thanks to the materials supplied by Print Image Network.”
Delegates said –
“A brilliant workshop, loved the interactive parts and actually getting the chance to use these count methods and learn more about them.”
“This was a really good workshop providing genuine hands-on practical experience combined with a really great opportunity to share knowledge.”
“Really interesting to look at the options available - and to try them.”
The winner of our prize draw – Laurent Perrier Champagne and Chocolate gift set was Susan Malmgrem, West Lancashire District Council. Thanks to everyone who completed our prize draw form at AEA Conference 2018.
We hope you all had safe trips home. Until the next time.
Print Image Network is once again exhibiting at the annual AEA Conference in Blackpool, 4 -7th February 2018. As a leading electoral print and mail supplier, we have exhibited at the conference for many years. This year, in addition to our usual support, we’re pleased to announce that we’ll be sponsoring the Practical Count Methods workshop, where the AEA team will be using election counting methods, such as grass skirts, count sheets and summary sheets to carry out the training.
The agenda promises a full schedule, including more workshops and interactive plenary sessions, not to mention the exhibition where we will be meeting delegates and customers at Stand 3 from the Sunday afternoon.
We still have capacity for the May polls or you can speak to us about postal vote solutions, poll cards and ballots papers, in addition to canvass, NPRs, PI Refresh and our hybrid mail solution, Network Post.
2018 Support: Election Counting Methods
Providing printed election stationery to no fewer than 70 councils across the UK, we are proud to support the event and the great work the AEA does for electoral administration. This year many councils will have local and/or mayoral elections and will have multi-seat ballot seat ballot papers. As one of four workshops the AEA is delivering, the Practical Count Methods workshop looks at different methods of counting multi-seat elections. Our grass skirts and counting sheets are tried and tested election counting methods and have been used successfully by many councils in multi-seat elections.
If you would like more information about our election counting methods, visit our website or check out our AEA Profile here >>
We look forward to seeing you at Conference!
The Print Image Team
Print Image Network is once again exhibiting at the annual AEA Conference in Blackpool, 4 -7th February 2018. As a leading provider of electoral print solutions, we have supported the Conference and the AEA for many years.
The agenda promises a full schedule, including more workshops and interactive plenary sessions, not to mention the exhibition where we will be meeting delegates and customers at Stand 3 from the Sunday afternoon.
Providing no fewer than 70 councils across the UK with electoral print solutions, we still have capacity for the May polls and delegates can speak to members of our account management team to discuss printed postal vote solutions, poll cards and ballots papers. Furthermore, our friendly team will be on hand to discuss to canvass, NPRs, PI Refresh and our hybrid mail solution, Network Post.
For customers who are familiar with our team, we have a rota which details when our each of our electoral print specialists will be attending the event, should you wish to drop by and say hello.
| Sunday 4th February | Monday 5th February | Tuesday 6th February |
| John Foster | John Foster | John Foster |
| Steve Power | Steve Power | Steve Power |
| Simon Milnes | Simon Milnes (AM) | Nicola Greaves (AM) |
| Clara Robinson | Dermot Carty (AM) | Simon Starkie (AM) |
| Kelly Mallon (PM) | Lisa Sheldon (PM + social night) | |
| Craig Poyser (PM) | Sharon Guy (PM + social night) |
This year, in addition to our usual support, we’re pleased to announce that we’ll be sponsoring the Practical Count Methods workshop, where the AEA team will use our electoral print solutions, including election counting methods, such as grass skirts, count sheets and summary sheets, to carry out the training.
You can check out our AEA Profile here>>
We look forward to seeing you at Conference!
The Print Image Team
Print Image Network welcomed new Account Manager Simon Starkie to the company in August 2017. Simon has joined the growing team at the electoral print and mail specialist to manage the electoral stationery requirements for councils up and down the country.
With 20 years plus experience, Simon began work in the print world on a lithographic press, quickly becoming first minder, with an assistant under him, before being headhunted to become Production Manager for an agency who needed someone to advise them on printing processes. He simultaneously made the move into Account Management, with several national newspapers keeping him busy on promotional items like scratch cards, lottery cards, and bingo slips.
Having joined just two months after the Snap General Election, Simon missed a baptism of fire as Print Image Network had to rise to the challenge of printing millions of electoral print items in a matter of weeks. Simon is now looking forward to next May when he’ll be managing electoral print and mail requirements for local and mayoral elections. Impressed with the hard-working nature of the company, Simon feels at home with its strong work ethic.
He said of his new position “What appealed to me about Print Image Network was applying the skills I have gained in printing and account management, to a niche industry. The company’s ethos is centred on making the customer happy and delivering a first-class service. This demands a huge amount of expertise and knowledge and I’m looking forward to working with customers to deliver their 2018 election requirements.”
On a personal level, Simon is a husband and father of two based in Rossendale. When not ferrying his sons around, Simon’s favourite thing in the world is golf.
Simon will be attending the annual AEA Conference, 4th to 7th February 2018, along with the rest of the Print Image Network team.
To discuss 2018 elections, or other council related print and mail job, contact Print Image Network on:-
Electoral print and mail specialist, Print Image Network Ltd, has released the results of its 2017 customer satisfaction survey. Having improved consistently over the last few years, the local authority print supplier scored an outstanding 99% satisfaction rating.
The online customer survey was issued to customers from across the UK and was available to access throughout July and August 2017. Following the May local elections, plus the snap Parliamentary election in June, customers were asked to provide feedback on all areas of service, from general satisfaction and benchmarking against other similar companies, to feedback on sales and account management, quality, deliveries, reliability and customer support.
The results of the customer satisfaction survey contribute to the company’s Customer Service Excellence Standard. As the only electoral services provider to hold the CSE Standard, Print Image Network works hard to maintain high standards of customer service throughout the business.
Talking about this year’s results, Services Director and CSE champion, Steve Power, said of the survey results “Once again we are extremely pleased with the results of our online survey. Our customer-centric ethos means that we strive to deliver great service at every touchpoint throughout the customer journey. We’re glad these efforts are appreciated by our loyal customer base. It really is a testament to the commitment and professionalism of our staff.”
Scores were excellent across the board, however the team were particularly proud of the 100% scores it achieved for:
Print Image Network would like to thank all customers who responded to the survey in which the response rate had increased to 58% from 53% in 2016. Each customer who responded had the opportunity to vote for a donation to be made to one of three charities – Cancer Research, Alzheimer’s Society or Help 4 Heroes. As a result of the survey and donation requests from customers, plus a further donation from Print Image Network, the three charities will now benefit from a total donation of £450.
