Following last year’s successful return to hosting our annual Macmillan Coffee Morning, Print Image Network held yet another successful event this week. Amidst the aroma of freshly baked treats and the clinking of coffee cups, Print Image Network's Macmillan Coffee Morning was a sweet success. Peter Hampson was this year’s bake-off champion, impressing both taste buds and judges with his delectable Chocolate Cheesecake.
The Macmillan Coffee Morning not only showcased the culinary talents of the Print Image Network team, but also fostered a sense of unity and generosity among the company's employees and our neighbours on Acorn Business Park. All came together for a good cause, sharing their love for baking and their commitment to making a difference in the lives of those affected by cancer.
Fernando's Brazilian carrot cake and Ashleigh’s salted pretzels drew attention for their unique flavours. Chloe presented mouthwatering chocolate chip cookies, Dave showcased cherry scones with butter and jam, and Kelly wowed attendees with Mallon’s award-winning sausage rolls. Other culinary delights that graced the coffee morning included:
• Alex’s white chocolate and ginger cheesecake
• Craig's curly wurly raspberry tray bake
• Simon's spicy rouleau de saucisses
• Pauline's black forest cupcakes
• Steve's madeira cake
• John's apple cake with pecan nut streusel
Macmillan Cancer Support's mission is to provide practical, medical, and financial support to people affected by cancer and our host Ashleigh shared the amazing news that we managed to raise £224 this year.
Peter expressed his gratitude for the award, saying, "I'm thrilled to have been named the bake-off champion. It was a fun and rewarding experience, and I'm proud to have been a part of this event that supports such an important cause." Peter is already looking forward to being challenged for his bake-off title next year.
In line with our dedication to both information security and quality management, we are delighted to declare the successful completion of our annual audit for ISO 27001:2013 and ISO 9001:2015, with a record of zero non-conformities.
The ISO 27001:2013 Information Security Management Standard is a framework that ensures a common set of policies, procedures, and controls are in place to effectively mitigate information security risks. This framework empowers us to manage these risks diligently and consider legal and regulatory obligations.
Likewise, the ISO 9001:2015 certification is internationally recognised as the most established quality framework, based on a number of quality management principles including strong customer focus, continual improvement and increasing efficiencies.
Print Image Network places the utmost importance on both information security and quality management. We are committed to going above and beyond the requirements of these policies, ensuring that our customers and their data is in safe hands, as we continue to provide unrivalled services to the elections and ballots market; this includes some of the country’s leading membership organisations which have stringent internal procedures in relation to their supply chains. So, retaining both accreditations is pivotal for Print Image Network.
For many years, it has been practice for Print Image Network and UK Engage to support three charities throughout the year, chosen by our team. This is something that we have always liked to do as a business to support and help the wider community, and it supports our well established Corporate Social Responsibility Policy as well as being integral to our current Social Value Policy.
Our previous three charities were Dementia UK, Derian House Children’s Hospice and The Teenage Cancer Trust, who received £1,739.30 in total during 2021 and 2022. Charitable donations are generated in several ways and our customers are often involved. For example, we ask our customers to vote for a charity in lieu of receiving a Christmas Card and all customer satisfaction surveys issued for PIN and UKE include a donation option as an incentive to complete the questionnaire. So, thank you to all our customers who have contributed to those values.
In March this year, we ran another democratic process to select our next three company charities; As we run nomination and election processes for third party organisations, we utilise our pioneering technology to allow our team to determine the three most popular charities out of those preferred charities that were nominated.
The charities who came out top this time were:
The Print Image Network team have landed back in the office, after attending the AEA conference 29th to 31st January, which was the first face to face conference for two years. The annual AEA conference provides an opportunity for delegates within the electoral sector to learn of the latest developments though a schedule of workshops, which are complimented by an exhibition of electoral product suppliers. Understandably, after a two-year break, this year’s conference proved to be extremely popular.
For Print Image Network, this was a good opportunity for us to catch up with our clients and contacts and we would like to thank all delegates who spent time at our stand. It’s always great to see so many familiar faces and meet new ones too!
Whilst delegates visited the exhibition area at breaktime, the hot topic this year was Poll Cards and Voter ID, and trepidation about the forthcoming changes in Postal Vote eligibility. And we were very flattered to be told by several stand visitors, that we have a fantastic reputation within the industry, and our people are held in very high esteem.
We held our usual prize draw, this time offering a Thornton’s chocolate hamper. Congratulations to the lucky winner (we hope you enjoyed them)! Thanks to everyone who entered our prize draw.
We hope you all had a safe journey home. See you again next time.
Important legislative changes were introduced by The Elections Act 2022, with the introduction of several measures to cut down on the potential for voter fraud. With this, there is a new requirement for voters to show photographic identification at the polling station in Great Britain. This will apply for the first time in England at local elections Thursday 4th May 2023.
In addition to commonly used photographic identifications being accepted at polling stations, an electoral identity document will be available for electors to apply for, which is known as the Voter ID Card. This is to assist those groups of voters who will likely experience barriers in obtaining access to photo ID.
The Electoral Commission Voter ID public awareness campaign officially launched Monday 9th January, which includes a support pack, which has been issued to organisations working directly with voters, including local authorities and charities, can play an important role in supporting voters to ensure they have photo ID ahead of the elections. The pack contains various guides and resources, that can be printed and distributed or placed at sites and offices, including:
Print Image Network have resources and availability to print the printable resources contained in Voter ID partner packs, and we have artwork designs and multiple mailing options available for producing Voter ID cards. We have an expert team of account managers and print specialists to offer extra assistance if your election department is not fully staffed. Our production sites are primed and ready to print your important mailings, ahead of the 2023 elections.
Investors in People has announced a month-long celebration of their 30th birthday and have invited Print Image Network to celebrate it with them!
The 30th birthday celebrations started on the 1st of November and will go through to the 30th.
It’s an opportunity for everyone connected to the community interest company (CIC) to promote their purpose over profit statement – make work better.
Founded in 1991, their prestigious accreditations have been awarded to over 55,000 businesses in 66 countries in the past 30 years – with plenty more to come.
Print Image Network has held the Investor in People accreditation for 10 years and is currently working to the Gold Standard.
Print Image Network’s 10th year of Investing in People
As an SME, teamwork has always been very important to us, and our people are what has made our business a success. Established in 2000, we have held the Investors in People accreditation for half the time we have been in business and have used it to make work better for our employees.
Stephen Power, Services Director and Investors in People champion said:
“We have used Investors in People to lead, support and develop our workforce. This has had a positive impact on the service we provide to our customers. More recently, we have invested in the wellbeing of our staff, recognising that stress, depression, and anxiety (especially during the pandemic) is affecting millions of employees. For Print Image Network, it is an ethical priority to have a healthy workforce.”
Over the last 10 years, Print Image Network has adopted many initiatives to help make work better for its staff. Training, engagement and communication, professional and personal development, promotion of work/life balance, and rewards and recognition are some of the ways it is doing this.
“As a leading provider of electoral print and mail, working with 25% of the country’s local authorities, Print Image Network depends on the teamwork and shared experience of its staff to ensure millions of poll cards, postal votes, ballot papers, and canvass and registration forms are printed and mailed each year. This could not be done if the team did not work as one.” Said John Foster, Managing Director.
Print Image Network will join other IiP accredited organisations throughout the month of November to celebrate the 30th birthday of Investors in People.
We are delighted to announce the launch of our new website, which reflects our company’s continued growth and vision for the future.
The new website, which launched this week, boasts a brand-new design and improved features which allows our local authority visitors to browse our print and mail services with ease.
The modernised homepage makes it easier for visitors to access our services for all local authority departments.
Our branding has now been refreshed boasting a whole new look. The site is much more visual, featuring bold imagery, animation, and illustrations to communicate information about our services.
“We are delighted to announce the launch of our brand-new website, which is a reflection of who we are as a company today. Our brand identity has now been refreshed boasting a whole new look. The site is much more visual, featuring bold imagery, animation, and illustrations to communicate information about our services, simple navigation, and an overall more engaging look and feel. “Says Clara Robinson, Marketing Manager at Print Image Network.
The new site offers plenty of new content including news articles, project case studies and information about events.
“Since we opened our doors in 2000, Print Image Network’s service brands have gone from strength to strength. We decided it was about time we had a website that reflects how we have evolved and grown, while also underpinning our experience and unrivalled expertise within the markets in which we operate.Says Managing Director, John Foster.
“The new website is much more modern and makes it easier for new visitors and customers to learn about our services, company updates, and to get in touch. We are looking forward to sharing this new design with them.”Services Director, Stephen Power added.
Our new website will continue to grow in the coming months. We welcome your feedback and look forward to any enquiries you may have regarding our services.
Directors John Foster and Stephen Power congratulated their team for the huge effort given to ensuring local authority electoral print and mail contracts were completed on time for the elections that were held on 6 May 2021.
“Following last year’s postponed elections, 2021 was always going to be a complex year in terms of electoral print and mail providers, due to the number of elections, plus the huge increase in postal votes,” said John Foster, Managing Director at Print Image Network.
“Luckily, we have built a specialist team who has extensive experience in print and mail and an excellent understanding of the legislation surrounding electoral printing and mailing, which means we can work in partnership with our customers to help achieve objectives. The team has truly risen to the challenge this year.” He continued.
Print Image Network works with local authorities from across England and Wales and so has had experienced Local, Police and Crime Commissioner, Welsh Assembly, Greater London Authority and Mayoral Elections in 2021.
The team has handled hundreds of data files and checked hundreds of poll cards, ballot papers and postal votes over the past couple of months.
Stephen Power, Services Director commented. “We work to stringent processes and to fixed timetables to ensure every production deadline of a client’s election is met. We are exceptionally proud of our team that has worked incredibly hard to ensure all client’s needs have been met.”
He continued, “We hold the Customer Service Excellence Standard and therefore going the extra mile for clients is second nature to every member of our team.”
Simon Milnes, Production & Commercial Manager at Print Image Network who manages the specialist account management team said. “Our account managers are highly skilled and have built up great relationships with our local authority clients. They understand their individual requirements perfectly.”
Print Image Network helped several councils that encountered delivery issues from other printers in the run up to the 2021 elections.
We now have the results of our three-year Customer Service Excellence (CSE) re-assessment!
We have achieved full compliance with 28% compliance plus and remain the only electoral services specialist to hold the Customer Service Excellence Standard.
Customer Service Excellence is a government-backed industry standard that assesses whether services are efficient, effective, excellent, equitable and empowering, using 57 different criteria. It ensures organisations always put their customers at the heart of their operations. The accreditation lasts for three years, with holders subject to annual reassessment.
Following an in-depth examination of the five criteria set out by the standard – customer insight, culture, information and access, delivery and timeliness and quality of service, we are celebrating our best start to a re-assessment since we first gained the CSE standard back in 2012.
Due to the pandemic, the assessment was carried out virtually by seasoned CSE assessor, Michael Lynch, who was extremely complimentary of the evidence put forward to support the submission.
Building on many successful initiatives, including the continued development of our core values, 2020 was one of our most successful years in terms of people and service improvements. Achievements included the Investors in People and Gold accreditation and 100% satisfaction in our customer survey.
Stephen Power, Services Director at the electoral services specialist said: “We are thrilled to once again achieve full compliance with 28% compliance plus. Although 2020 was a challenging year for all businesses, we were determined to make sure our customers received the same high standard of service and were not impacted by the effects of the pandemic.”
“Customer service is at the heart of everything we do and the commitment from our team has been outstanding. This year, we achieved 100% customer satisfaction from our customer survey, which is a testament to the effort given to ensuring customers received the very best service, despite challenging times.”
Managing Director, John Foster added: “Being part of the Customer Service Excellence programme means that we can measure the success of our customer service. It has been extremely encouraging to get full compliance, especially as 28% of the overall compliance score was for areas where we excelled in our business as an electoral services specialist and exceeded the necessary compliance threshold. Furthermore, the customer comments from our recent survey and those submitted to our assessor, as part of our virtual re-assessment, confirms we are making our customers happy with our service.”
We achieved compliance plus for our customer service across all five of the CSE framework – customer insight, culture, information and access, delivery and timeliness and quality of service. Highlights include how Print Image Network: –
“Despite all the challenges, there is no doubt that customer service remains at the centre of everything that Print Image Network Ltd . The team provided comprehensive evidence of how it proactively responds to customers.”
Michael Lynch, CSE Assessor
Print Image Network is a leading electoral services specialist. For more information about us and our customer service policy, please contact the team on 0161 209 4800 or email email@example.com
We did it! The team here at Print Image Network is delighted to announce that we have achieved the Investors in People Gold accreditation.
Following a virtual, but no less rigorous assessment due to Covid-19 and social distancing, we are proud to take our place among the 17% of IIP accredited organisations that have achieved the We invest in people, gold accreditation.
Investors in People defines what it takes to lead, train, support and manage people effectively and to achieve sustainable results. Gold accreditation essentially means that the business has got excellent people management policies in place but more than that, it means everyone – from CEO to apprentice takes ownership for making them come to life.
Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Print Image Network. Gold accreditation in We invest in people is a fantastic effort for any organisation, and places Print Image Network in fine company with a host of organisations that understand the value of people.”
Commenting on the award, Stephen Power, Services Director said “We are ecstatic to have achieved IIP Gold! Having held the accreditation since 2011, the team has strived for continuous improvement at each three-year assessment. Our last full assessment in 2017 was conducted under the completely new 6th generation standard and we went straight in with silver status – a great result but one that we could improve on!”
“We believe that the success of Print Image Network begins and ends with our people and each member of staff subscribes to the IIP framework, which is designed to help organisations and their people to realise their full potential. We would like to thank the team for their commitment and hard work to achieve the Gold standard” Steve continued.
John Foster, Managing Director at Print Image Network added: “It is an absolute privilege to gain the gold standard accreditation. We work very hard to deliver true value and excellence for our customers. The employee survey, which saw 100% staff complete it, is a testament to how engaged and committed the team is. As a company, we are consistently striving for excellence.”