We continuously review and enhance our security measures to safeguard our company assets, intellectual property, and customer data from evolving cyber threats.
As a leading provider of print management and multi-channel communication services, we specialise in elections, ballots and AGMs, and as we are a trusted supplier to over 70 local authorities and 100’s of organisations, robust information security has always been at the core of our operations, ensuring robust protection against evolving cyber threats.. Since 2017, we have maintained our Cyber Essentials accreditation, which is assessed annually. We are pleased to announce that we successfully passed our latest assessment in April 2025!
What is Cyber Essentials Accreditation?
Cyber Essentials is a government-backed cyber security certification designed to help organisations strengthen their cyber defences. It focuses on five key controls that, when correctly implemented, help prevent around 80% of cyber-attacks.
At Print Image Network, we continue to apply these essential security measures:
✅ Secure Configuration – Ensuring all computers and network devices are securely set up.
✅ Boundary Firewalls & Internet Gateways – Blocking external threats and potential attackers.
✅ Access Control & Administrative Privileges – Restricting system access to authorised personnel only.
✅ Software Patching & Licensing – Keeping systems updated to prevent vulnerabilities.
✅ Malware Protection – Implementing robust safeguards against malicious software.
Why Cyber Essentials? What Does This Accreditation Mean for Our Customers?
🔒 Enhanced Security – Handling sensitive election-related data demands the highest level of protection.
📊 Data Protection – We are dedicated to securing electoral information against cyber threats.
📈 Continuous Improvement – We stay ahead of evolving risks and adopt industry best practices.
✅ Trust & Confidence – Our certification reassures customers that our services are secure and reliable.
For more information about our electoral administration print and mail services, contact us at 0161 209 4800 or email sales@printimagenetwork.com.
To find out further information about our certification please click on the smart logo below.
Print Image Network has great plans over the coming years, for our dedicated team and our loyal customers and partners, beginning with a new look leadership team.
As a leading provider of print management and multi-channel communication services, we specialise in print and marketing communications, data management, digital and mailing solutions, and managed electoral services. We look to drive innovation and value as we proudly announce our new key leadership appointments to mark this new chapter for the company.
After 25 successful years of dedicated service, founders John Foster and Stephen Power have stepped down from the day-to-day operations of the business. John Foster will continue to contribute as a Non-Executive Director on the board, ensuring continuity and strategic oversight. This transition aligns with their retirement plans and signifies an important milestone for Print Image Network.
Reflecting on the transition, John Foster commented:
"It has been a year since OVM Group acquired the company, and I have had the great pleasure of serving as Managing Director until my retirement in November 2024. Over the past year, we aimed to grow the company significantly while maintaining our renowned Customer Service Excellence. Thanks to the much-valued support of our customers, suppliers, and dedicated staff, we achieved record results.
The Company is now in a strong position for future growth with a new Finance Director, John Ward, and enhancements made to our management structure.
We have carefully appointed a new Managing Director to continue our vision and drive business growth. With our two brands, Print Image Network and UK Engage, there are great opportunities for further expansion."
Print Image Network welcomes Michelle Ward as the new Managing Director. Michelle brings over 20 years of global experience in the print and communications industry, with a proven track record of leading teams, partnering with supply chains, and delivering sustainable, innovative products and services. Print Image Network is certain that Michelle is the right choice after taking a great deal of time and effort in appointing a new Managing Director to satisfy the criteria of the board and their clients.
Michelle Ward shared her excitement about joining the company: “I am absolutely delighted to officially take the reins of this incredible business, building on the success and legacy established by John and Steve. It is a privilege to step into this role, and I am deeply committed to continuing their vision of excellence while taking the company to new heights.”
“Our focus will remain on driving growth through innovation and ensuring we deliver value to our customers, partners, and employees. At the same time, we recognise the importance of sustainability and will prioritise solutions that create a positive impact on the environment and communities we serve. Together, with the dedication of our talented team, I am confident we will achieve great things and look forward to meeting our clients and supplier partners to build an exciting future ahead.”
With these strategic leadership changes, Print Image Network is well-positioned for future growth, innovation, and continued excellence.
As Print Image Network embarks on this exciting new chapter, the team extends its gratitude to John Foster and Stephen Power for their leadership and dedication and welcomes Michelle Ward to guide the company into a successful future.
Contact: Contact Form, 0161 209 4800, sales@printimagenetwork.com
On Thursday, the Print Image Network team attended the Printweek awards in London, where we were delighted to have been named Printweek Customer Service Team of the Year – Large Enterprise, reinforcing our commitment to delivering exceptional service in electoral print and democratic engagement solutions.
This prestigious recognition highlights Print Image Network’s dedication to excellence, innovation, and outstanding, customer service. As one of the UK’s leading providers of electoral print, data, digital and mailing services, our team has consistently delivered timely, secure, high-quality solutions that support democracy. We are proud to have maintained our flawless record of meeting delivery deadlines, which covers the snap UK parliamentary election on July 4, 2024.
With a strong reputation in the electoral print industry, our dedicated and highly experienced team has solidified our position as a trusted partner for local authorities, membership organisations, and businesses. Our ongoing commitment to providing secure, high-quality, and accessible electoral solutions has set new benchmarks in the industry.
Beyond electoral print, our brand UK Engage continues to be a leader in independent ballot, election, and end-to-end engagement solutions, ensuring organisations conduct secure and accessible voting processes with confidence.
Winning the Printweek Customer Service Team of the Year – Large Enterprise Award 2025 is a proud moment for our entire team:
In addition to winning Customer Service Team of the Year, Print Image Network was also Highly Commended for the Printweek Company of the Year – Large Enterprise Award, giving further recognition to our industry leadership in the print, elections, and communications industries.
We couldn’t have achieved this without the trust and support of our clients, partners, and dedicated team members. This award belongs to all of us! 🙌
As we look to the future, we remain committed to delivering excellence in electoral print, democratic engagement, and customer service. If you have upcoming electoral, print, or engagement needs, our knowledgeable team is here to help. Contact us: Contact Form, 0161 209 4800, sales@printimagenetwork.com
At Print Image Network, we have proudly held the prestigious Cabinet Office Customer Service Excellence (CSE) Standard since 2012. Over the years, we have consistently delivered exceptional customer service while continuously adapting to the ever-evolving election legislation. We take immense pride in our work, and impartial accreditation plays a crucial role in helping us refine and optimise our offerings.
We are thrilled to announce that, in 2024, our Combined Customer Satisfaction score stands at an impressive 95%, reflecting our unrivalled commitment to service excellence. Scoring 100% for Overall Satisfaction and Overall Impression.
2024 Customer Service Excellence Survey Results
Our annual Customer Service Excellence Survey gathers valuable feedback from our clients, enabling us to measure and improve our performance. This year’s results were based on feedback from local authorities, focusing on the support we provided for the July 2024 UK Parliamentary General Election.
Key Results:
Benchmarking Against Other Providers
When comparing our products and services to other electoral print providers, the results speak for themselves; 54% said we were either better or much better, while the remaining 46% have no experience with another supplier.
100% Client Recommendation
100% of our respondents said they would recommend Print Image Network to a colleague or another organisation.
What Our Customers Had to Say
We value the open feedback from our clients, and here are some of the insights they shared:
Commitment to Continuous Improvement
Customer service is deeply ingrained in our company culture and values. We take great pride in the level of support we provide to our clients. It is only through their valuable feedback that we can continually refine our services to meet evolving expectations. Being independently assessed for the Customer Service Excellence Standard each year provides a foundation for ongoing improvement and strengthens our client relationships.
With a 100% customer satisfaction score for 2024, we are immensely proud of our accomplishments. We extend our heartfelt thanks to our exceptional team for their dedication and to our clients for their invaluable feedback.
Get in Touch
For more information about our expanding electoral print and mail services, contact us today at 0161 209 4800 or email us at sales@printimagenetwork.com.
Following an MBA at London Business School and the University of Texas at Austin, Dominic spent a long corporate career in marketing, business development and senior management roles. As Head of Marketing, he was part of the team that launched the BBC onto the internet with the development of bbc.co.uk in 1997. He was Strategic Marketing Director of the data and information business Lexis Nexis before moving into private equity in 2005 as the MD of Hawksmere, a legal and financial training company.
Dominic has acted as Chairman at over a dozen private equity backed and family businesses including Morgan Sports Cars. He currently Chairs businesses backed by YFM and 24 Haymarket alongside his role at PIN.
Dominic says. “I am delighted to join PIN at a pivotal time for the business where we plan for the transition and ultimate retirement of Steve and John. I do hope we can keep them involved and I’m sure they will remain close at hand. My role is to Chair the Board of Directors and to help put in place the leadership team and strategy to take the business forward. Our focus will be on growth and I am sure that will create exciting new opportunities within the business.
PIN’s election work is close to my heart. Growing up in Nottingham my father was elected to the City Council and sat as a councillor for 20 years eventually becoming Deputy Leader and Lord Mayor. Politics and elections were front and centre in our house and I delivered campaign leaflets from the age of 12, starting with the 1974 general elections (there were two elections that year and I was bitten by a dog while out campaigning!).
I have been extremely impressed with everyone that I have met at PIN and UKE so far and am always happy to stop for a chat and to learn more about the business.”
The Print Image Network and UK Engage teams would like to extend an official warm welcome to Dominic and wish him best of luck in his role.
As we close the doors on the 2024 May local elections, the Print Image Network team celebrate the success of our hard work and dedication in helping local councils across the UK, to plan and execute their election processes and campaigns. We played a pivotal role in providing essential print services as their trusted partner.
The local elections took place Thursday 2 May 2024 in the following authorities in England:
As well as police and crime commissioner and a range of combined authority and mayoral elections.
The May polls and local elections in 2024 marked a significant milestone for us, as we collaborated with many of these local councils to deliver high-quality, timely, printed materials relating to electorate turnout and engagement; from poll cards, postal votes and ballot papers to informational leaflets and on the day, support items, our team worked tirelessly to ensure that voters and local councils received accurate and informative materials ahead of polling day.
After completing the production and mailing of over 7 million poll cards UK wide, we then followed up with the production and mailing of over 1.5 million postal votes and 10 million ballot papers, which covered over 300 elections. Plus, all supporting ancillary products for local authorities around the UK.
Not stopping there, we also printed and mailed over 3.5 million mayoral booklets for two large mayoral combined authorities, receiving data from 22 local authorities to do this.
Our commitment to excellence, customer support and accuracy was reflected in the flurry of positive feedback emails from our customers. Thank you to all the local councils who chose to partner with us for their 2024 elections!
“Kelly, thank you for all your help during the elections you were great as always! 😊” – Andrew at Local Borough Authority
“Thanks to you and your colleagues for all the work you’ve put in getting everything ready for us – it’s very much appreciated 😊” – Luke at Local Borough Authority
“Thanks Sharon and thanks so much for your support!” – Mick at Local Borough Authority
“Thanks for your help over the weeks leading into last week’s election – you make what could be very difficult very easy!” – Sian at Local County Authority
Message from John Foster….
"Once again, our Team has linked in seamlessly with all of our customer Electoral Managers to help, advise and deliver all printing and mailing items with superb accuracy and timeliness. Election times are never easy, and it is a cool. calm, professional attitude that will win through. We have an extremely experienced Team throughout the Company, and everybody works tirelessly for the benefit of … the Elector and enabling democracy. I would very much like to thank all involved here in our offices and factories, but also our customer contacts who have a very difficult job but are always a pleasure to work with. Thank you 😊."
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Print Image Network brand UK Engage is rapidly gaining recognition as a leading partner for Business Improvement District (BID) ballots, serving both local councils and BID companies across the UK. As renowned election services providers and member engagement specialists, our reputation precedes us.
Over the years, we’ve had the privilege of collaborating with numerous local councils and BID companies, including those in Leeds, Bridgend, Northumberland, Warrington, and many more. Notably, we played a pivotal role in guiding our hometown, Stockport Metropolitan Borough Council, to a resounding “YES” vote!
Our service offering is comprehensive and transparent, tailored to meet the unique needs of each local council. We deliver our services with a high degree of professionalism and efficiency, adhering to the strict timelines inherent in the BID ballot process. As earlier five-year term BIDs conclude, we are increasingly being sought after to support and deliver BIDs in their next campaign stages.
Our wealth of experience and expertise is reflected in the successful outcomes our clients have achieved. In most instances, we’ve reported voter turnouts above the UK average of 41%* and have seen an increase in voter turnout and “YES” votes compared to previous BID ballots for the same town centres. Our commitment to delivering results continues to drive us forward.
Our latest successful BID ballots include:
Ilkley BID:
Twickenham BID:
Plus the following recently completed and ongoing BIDs:
You can find out more information about our BID ballot services here, along with examples of other local councils and BID companies we have successfully partnered with.
Let us help you! By removing the hassle of the BID Ballot process!
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
*Ballot success data June 2022 to May 2023 – British BIDs.
This means that we check and enhance our security against cyber-attacks to protect our company assets, IP and customer data, against common cyber threats.
As a leading UK electoral printing specialist and trusted supplier to over 70 local authorities across the UK, information security processes have been common practice; we have held Cyber Essentials accreditation since 2017, which is assessed annually. We are delighted to report that we recently passed our assessment in April 2024!
What is Cyber Essentials Accreditation?
Cyber Essentials is a government-backed cyber security certification scheme that sets out a good baseline of cyber security suitable for all organisations spanning all sectors. The scheme addresses five key controls that, when implemented correctly, can prevent around 80% of cyber-attacks.
Print Image Network implemented these five Cyber Essentials Controls to help stay secure:
Why Cyber Essentials and what does this renewal of our accreditation mean for our customers?
Enhanced Security: working with local authorities to print election stationery including postal votes, ballot papers and poll cards, we handle a lot of confidential and sensitive information.
Data Protection: this data is at the heart of everything we do, and we need to protect this against cyber-attacks.
Continuous Improvement: we demonstrate our commitment to staying abreast of the latest threats and implementing best practices to safeguard our customer data.
Trust and Confidence: we are instilling greater confidence with regards to the security and reliability of our services.
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
To find out further information about our certification please click on the smart logo below.
The Printweek Awards are a prestigious event in the printing industry, recognising outstanding achievements across various categories. This year, Print Image Network and UK Engage had the honour of being nominated for awards: Customer Service Team of the Year – SME, and Innovation of the Year, respectively. The awards dinner was held in March and was a night of celebration and networking, bringing together industry leaders, innovators, and visionaries. The evening celebration was attended by Simon, Craig, and Andy, who were there to represent both brands and award nominations amongst our industry colleagues.
Innovation of the Year: Print Image Network
Print Image Network was recognised for our innovations in the local authority printing industry. Our commitment to pushing the boundaries of technology and creativity has led to the development of cutting-edge solutions, which meet the evolving needs of legislation and of our clients. Our nomination and placement as runner-up in this category are testament to the Print Image Network vision statement, which is to set new standards of excellence, innovation, and inclusiveness in communication processes. We envision a future where our cutting-edge technology and unwavering commitment to service, transparency and security empower our customers and our team to achieve the highest possible standards.
Simon Milnes Associate Director confirmed “We will continue to push the boundaries of what's possible and drive positive change in the industry."
Customer Service Team of the - SME: UK Engage
UK Engage, known for our expertise in providing election and engagement services, was recognised for our exceptional customer service team, based on client feedback as part of our Customer Service Excellence (CSE) accreditation. Our dedication to understanding our client needs, delivering personalised solutions, and ensuring seamless experiences stands out, which is why we were nominated for the shortlist and proud to be runner up to the category winners. With a team that is passionate, knowledgeable, and always ready to go the extra mile, UK Engage sets a benchmark for excellence in customer service within the printing and democracy industry.
"At UK Engage, we believe that excellent customer service is not just about meeting expectations but exceeding them and we are incredibly proud of our team for their hard work and dedication; this recognition is a testament to our commitment to delivering exceptional service and building strong relationships with our clients," said Andy Tye, Associate Director at UK Engage.
Here are some images and great memories from the night in question…
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Print Image Network like to support and help the wider community and every year, we select three charities to be supported by our team. This is also integral to our current social and value policy and supports our Corporate Social Responsibility Policy.
Our chosen charities for 2023 were Andy’s Man Club, Francis House Children’s Hospice and Mind, for which we raised over £400 from our Customer Service Excellence survey responses alone; not to mention the charity fundraisers that we took part in throughout the year.
Continuing to Make a Charitable Difference for 2024
In a bid to make a tangible impact on society for 2024, Print Image Network has proudly announced its newest selection of charities for the year. As we run nomination and election processes for third party organisations, we utilised our pioneering technology to allow our team to determine the three most popular charities out of those preferred charities that were nominated by the team. The chosen beneficiaries for this year’s charitable initiatives are Cancer Research, The Trussell Trust, and Mind. With a commitment to supporting vital causes, Print Image Network aims to raise awareness and funds to aid these organisations.
Empowering Communities: Cancer Research
Cancer Research stands at the forefront of the battle against one of the most formidable adversaries of our time. With groundbreaking research, innovative treatments, and unwavering support for patients and their families, Cancer Research strives to make advancements in cancer prevention, diagnosis, and treatment. Print Image Network’s partnership with Cancer Research underscores its dedication to empowering communities and driving progress in healthcare.
Fighting Hunger: The Trussell Trust
Amidst the challenges of food poverty, The Trussell Trust emerges as a beacon of hope for vulnerable individuals and families across the UK. Through a network of food banks, advocacy, and community engagement, The Trussell Trust provides vital support to those in need, offering not just sustenance but also dignity and support during times of crisis. By aligning with The Trussell Trust, Print Image Network reaffirms its commitment to combating hunger and addressing the root causes of food insecurity.
Supporting Mental Health: Mind
In an era where mental health awareness is paramount, Mind plays a pivotal role in promoting mental well-being and supporting those facing mental health challenges. With a range of services including counselling, advocacy, and community outreach, Mind endeavours to break the stigma surrounding mental illness and ensure that everyone has access to the support they need. By partnering with Mind, Print Image Network demonstrates its dedication to fostering a society where mental health is prioritized and supported.
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
