At Print Image Network, we have proudly held the prestigious Cabinet Office Customer Service Excellence (CSE) Standard since 2012. Over the years, we have consistently delivered exceptional customer service while continuously adapting to the ever-evolving election legislation. We take immense pride in our work, and impartial accreditation plays a crucial role in helping us refine and optimise our offerings.
We are thrilled to announce that, in 2024, our Combined Customer Satisfaction score stands at an impressive 95%, reflecting our unrivalled commitment to service excellence. Scoring 100% for Overall Satisfaction and Overall Impression.
2024 Customer Service Excellence Survey Results
Our annual Customer Service Excellence Survey gathers valuable feedback from our clients, enabling us to measure and improve our performance. This year’s results were based on feedback from local authorities, focusing on the support we provided for the July 2024 UK Parliamentary General Election.
Key Results:
Benchmarking Against Other Providers
When comparing our products and services to other electoral print providers, the results speak for themselves; 54% said we were either better or much better, while the remaining 46% have no experience with another supplier.
100% Client Recommendation
100% of our respondents said they would recommend Print Image Network to a colleague or another organisation.
What Our Customers Had to Say
We value the open feedback from our clients, and here are some of the insights they shared:
Commitment to Continuous Improvement
Customer service is deeply ingrained in our company culture and values. We take great pride in the level of support we provide to our clients. It is only through their valuable feedback that we can continually refine our services to meet evolving expectations. Being independently assessed for the Customer Service Excellence Standard each year provides a foundation for ongoing improvement and strengthens our client relationships.
With a 100% customer satisfaction score for 2024, we are immensely proud of our accomplishments. We extend our heartfelt thanks to our exceptional team for their dedication and to our clients for their invaluable feedback.
Get in Touch
For more information about our expanding electoral print and mail services, contact us today at 0161 209 4800 or email us at sales@printimagenetwork.com.
Following an MBA at London Business School and the University of Texas at Austin, Dominic spent a long corporate career in marketing, business development and senior management roles. As Head of Marketing, he was part of the team that launched the BBC onto the internet with the development of bbc.co.uk in 1997. He was Strategic Marketing Director of the data and information business Lexis Nexis before moving into private equity in 2005 as the MD of Hawksmere, a legal and financial training company.
Dominic has acted as Chairman at over a dozen private equity backed and family businesses including Morgan Sports Cars. He currently Chairs businesses backed by YFM and 24 Haymarket alongside his role at PIN.
Dominic says. “I am delighted to join PIN at a pivotal time for the business where we plan for the transition and ultimate retirement of Steve and John. I do hope we can keep them involved and I’m sure they will remain close at hand. My role is to Chair the Board of Directors and to help put in place the leadership team and strategy to take the business forward. Our focus will be on growth and I am sure that will create exciting new opportunities within the business.
PIN’s election work is close to my heart. Growing up in Nottingham my father was elected to the City Council and sat as a councillor for 20 years eventually becoming Deputy Leader and Lord Mayor. Politics and elections were front and centre in our house and I delivered campaign leaflets from the age of 12, starting with the 1974 general elections (there were two elections that year and I was bitten by a dog while out campaigning!).
I have been extremely impressed with everyone that I have met at PIN and UKE so far and am always happy to stop for a chat and to learn more about the business.”
The Print Image Network and UK Engage teams would like to extend an official warm welcome to Dominic and wish him best of luck in his role.
As we close the doors on the 2024 May local elections, the Print Image Network team celebrate the success of our hard work and dedication in helping local councils across the UK, to plan and execute their election processes and campaigns. We played a pivotal role in providing essential print services as their trusted partner.
The local elections took place Thursday 2 May 2024 in the following authorities in England:
As well as police and crime commissioner and a range of combined authority and mayoral elections.
The May polls and local elections in 2024 marked a significant milestone for us, as we collaborated with many of these local councils to deliver high-quality, timely, printed materials relating to electorate turnout and engagement; from poll cards, postal votes and ballot papers to informational leaflets and on the day, support items, our team worked tirelessly to ensure that voters and local councils received accurate and informative materials ahead of polling day.
After completing the production and mailing of over 7 million poll cards UK wide, we then followed up with the production and mailing of over 1.5 million postal votes and 10 million ballot papers, which covered over 300 elections. Plus, all supporting ancillary products for local authorities around the UK.
Not stopping there, we also printed and mailed over 3.5 million mayoral booklets for two large mayoral combined authorities, receiving data from 22 local authorities to do this.
Our commitment to excellence, customer support and accuracy was reflected in the flurry of positive feedback emails from our customers. Thank you to all the local councils who chose to partner with us for their 2024 elections!
“Kelly, thank you for all your help during the elections you were great as always! 😊” – Andrew at Local Borough Authority
“Thanks to you and your colleagues for all the work you’ve put in getting everything ready for us – it’s very much appreciated 😊” – Luke at Local Borough Authority
“Thanks Sharon and thanks so much for your support!” – Mick at Local Borough Authority
“Thanks for your help over the weeks leading into last week’s election – you make what could be very difficult very easy!” – Sian at Local County Authority
Message from John Foster….
"Once again, our Team has linked in seamlessly with all of our customer Electoral Managers to help, advise and deliver all printing and mailing items with superb accuracy and timeliness. Election times are never easy, and it is a cool. calm, professional attitude that will win through. We have an extremely experienced Team throughout the Company, and everybody works tirelessly for the benefit of … the Elector and enabling democracy. I would very much like to thank all involved here in our offices and factories, but also our customer contacts who have a very difficult job but are always a pleasure to work with. Thank you 😊."
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Print Image Network brand UK Engage is rapidly gaining recognition as a leading partner for Business Improvement District (BID) ballots, serving both local councils and BID companies across the UK. As renowned election services providers and member engagement specialists, our reputation precedes us.
Over the years, we’ve had the privilege of collaborating with numerous local councils and BID companies, including those in Leeds, Bridgend, Northumberland, Warrington, and many more. Notably, we played a pivotal role in guiding our hometown, Stockport Metropolitan Borough Council, to a resounding “YES” vote!
Our service offering is comprehensive and transparent, tailored to meet the unique needs of each local council. We deliver our services with a high degree of professionalism and efficiency, adhering to the strict timelines inherent in the BID ballot process. As earlier five-year term BIDs conclude, we are increasingly being sought after to support and deliver BIDs in their next campaign stages.
Our wealth of experience and expertise is reflected in the successful outcomes our clients have achieved. In most instances, we’ve reported voter turnouts above the UK average of 41%* and have seen an increase in voter turnout and “YES” votes compared to previous BID ballots for the same town centres. Our commitment to delivering results continues to drive us forward.
Our latest successful BID ballots include:
Ilkley BID:
Twickenham BID:
Plus the following recently completed and ongoing BIDs:
You can find out more information about our BID ballot services here, along with examples of other local councils and BID companies we have successfully partnered with.
Let us help you! By removing the hassle of the BID Ballot process!
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
*Ballot success data June 2022 to May 2023 – British BIDs.
This means that we check and enhance our security against cyber-attacks to protect our company assets, IP and customer data, against common cyber threats.
As a leading UK electoral printing specialist and trusted supplier to over 70 local authorities across the UK, information security processes have been common practice; we have held Cyber Essentials accreditation since 2017, which is assessed annually. We are delighted to report that we recently passed our assessment in April 2024!
What is Cyber Essentials Accreditation?
Cyber Essentials is a government-backed cyber security certification scheme that sets out a good baseline of cyber security suitable for all organisations spanning all sectors. The scheme addresses five key controls that, when implemented correctly, can prevent around 80% of cyber-attacks.
Print Image Network implemented these five Cyber Essentials Controls to help stay secure:
Why Cyber Essentials and what does this renewal of our accreditation mean for our customers?
Enhanced Security: working with local authorities to print election stationery including postal votes, ballot papers and poll cards, we handle a lot of confidential and sensitive information.
Data Protection: this data is at the heart of everything we do, and we need to protect this against cyber-attacks.
Continuous Improvement: we demonstrate our commitment to staying abreast of the latest threats and implementing best practices to safeguard our customer data.
Trust and Confidence: we are instilling greater confidence with regards to the security and reliability of our services.
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
To find out further information about our certification please click on the smart logo below.
The Printweek Awards are a prestigious event in the printing industry, recognising outstanding achievements across various categories. This year, Print Image Network and UK Engage had the honour of being nominated for awards: Customer Service Team of the Year – SME, and Innovation of the Year, respectively. The awards dinner was held in March and was a night of celebration and networking, bringing together industry leaders, innovators, and visionaries. The evening celebration was attended by Simon, Craig, and Andy, who were there to represent both brands and award nominations amongst our industry colleagues.
Innovation of the Year: Print Image Network
Print Image Network was recognised for our innovations in the local authority printing industry. Our commitment to pushing the boundaries of technology and creativity has led to the development of cutting-edge solutions, which meet the evolving needs of legislation and of our clients. Our nomination and placement as runner-up in this category are testament to the Print Image Network vision statement, which is to set new standards of excellence, innovation, and inclusiveness in communication processes. We envision a future where our cutting-edge technology and unwavering commitment to service, transparency and security empower our customers and our team to achieve the highest possible standards.
Simon Milnes Associate Director confirmed “We will continue to push the boundaries of what's possible and drive positive change in the industry."
Customer Service Team of the - SME: UK Engage
UK Engage, known for our expertise in providing election and engagement services, was recognised for our exceptional customer service team, based on client feedback as part of our Customer Service Excellence (CSE) accreditation. Our dedication to understanding our client needs, delivering personalised solutions, and ensuring seamless experiences stands out, which is why we were nominated for the shortlist and proud to be runner up to the category winners. With a team that is passionate, knowledgeable, and always ready to go the extra mile, UK Engage sets a benchmark for excellence in customer service within the printing and democracy industry.
"At UK Engage, we believe that excellent customer service is not just about meeting expectations but exceeding them and we are incredibly proud of our team for their hard work and dedication; this recognition is a testament to our commitment to delivering exceptional service and building strong relationships with our clients," said Andy Tye, Associate Director at UK Engage.
Here are some images and great memories from the night in question…
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Print Image Network like to support and help the wider community and every year, we select three charities to be supported by our team. This is also integral to our current social and value policy and supports our Corporate Social Responsibility Policy.
Our chosen charities for 2023 were Andy’s Man Club, Francis House Children’s Hospice and Mind, for which we raised over £400 from our Customer Service Excellence survey responses alone; not to mention the charity fundraisers that we took part in throughout the year.
Continuing to Make a Charitable Difference for 2024
In a bid to make a tangible impact on society for 2024, Print Image Network has proudly announced its newest selection of charities for the year. As we run nomination and election processes for third party organisations, we utilised our pioneering technology to allow our team to determine the three most popular charities out of those preferred charities that were nominated by the team. The chosen beneficiaries for this year’s charitable initiatives are Cancer Research, The Trussell Trust, and Mind. With a commitment to supporting vital causes, Print Image Network aims to raise awareness and funds to aid these organisations.
Empowering Communities: Cancer Research
Cancer Research stands at the forefront of the battle against one of the most formidable adversaries of our time. With groundbreaking research, innovative treatments, and unwavering support for patients and their families, Cancer Research strives to make advancements in cancer prevention, diagnosis, and treatment. Print Image Network’s partnership with Cancer Research underscores its dedication to empowering communities and driving progress in healthcare.
Fighting Hunger: The Trussell Trust
Amidst the challenges of food poverty, The Trussell Trust emerges as a beacon of hope for vulnerable individuals and families across the UK. Through a network of food banks, advocacy, and community engagement, The Trussell Trust provides vital support to those in need, offering not just sustenance but also dignity and support during times of crisis. By aligning with The Trussell Trust, Print Image Network reaffirms its commitment to combating hunger and addressing the root causes of food insecurity.
Supporting Mental Health: Mind
In an era where mental health awareness is paramount, Mind plays a pivotal role in promoting mental well-being and supporting those facing mental health challenges. With a range of services including counselling, advocacy, and community outreach, Mind endeavours to break the stigma surrounding mental illness and ensure that everyone has access to the support they need. By partnering with Mind, Print Image Network demonstrates its dedication to fostering a society where mental health is prioritized and supported.
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
We are thrilled to announce that Print Image Network has been shortlisted for the prestigious PrintWeek Award in the category of Innovation of the Year. This recognition highlights our commitment to pushing the boundaries of innovation and delivering cutting-edge solutions to our clients.
As a leading UK electoral print provider, we aim to remain at the forefront of innovation, this was particularly exercised in response to legislative changes introduced by the Elections Act 2022. With photo identification becoming compulsory for in-person voting in Great Britain, the traditional A5 Poll Card design was no longer sufficient. Print Image Network therefore developed the 'Flexi Poll Card,' a reel-fed white paper one-piece mailer that maintains the appearance of a traditional A5 card. Through a meticulous R&D process, the company ensured compliance with legislation, engaged voters, and saved costs.
Consulting with industry experts, obtaining approval from the Electoral Commission and Royal Mail, Print Image Network successfully produced over 2 million 'Flexi Poll Cards' for 35% of our customers during the 2023 combined elections, achieving a 100% delivery rate and aiding in the transition to the new electoral administration.
Being shortlisted for the PrintWeek Award for Innovation of the Year is not just a recognition of our achievements; it's a glimpse into the future of Print Image Network. Print Image Network is committed to continuing our pursuit of customer service excellence, pushing the boundaries of innovation, and shaping the future of the electoral print industry.
Sustainability in Print:
In addition to technological advancements, we are proud to express our commitment to sustainability. We understand the environmental impact of the print industry and have implemented eco-friendly practices in our operations and suppliers in delivering exceptional print solutions.
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Print Image Network are once again proud to have been a part of the annual Association of Electoral Administrators (AEA) conference earlier this week. The 3 day event took place Sunday 14th January to Tuesday 16th January; we attended as an exhibitor and as one of the sponsors.
It was a delight to see the various stands busy with attendees and a fantastic opportunity for our team to have face to face catchups with many of our loyal customers, as well as speaking with many of the other delegates who took the time to come and say hello whilst visiting our stand, keeping us busy with questions about our sample packs and ancillary items. We aimed to ensure nobody walked away empty handed as we offered goody bags containing some fab freebies, which always prove very popular. Our Print Image Network letter openers always go down a treat, so if there is anybody who didn’t manage to get hold of one on the day, or you were unable to attend, you can request one using the contact form here, or using the details below, and we will send it to you in the post.
Our prize draw offering an afternoon tea hamper was very popular with conference delegates too. The lucky winner was Kimberley Edwards from Conwy County Borough Council, who collected her prize on Tuesday. We hope you enjoy your afternoon treats Kimberley!
Thank you to the AEA team for hosting and thank you to all the attendees for making our time at the conference so enjoyable!
For more information about our growing electoral administration print and mail service, please contact us, call on 0161 209 4800 or email sales@printimagenetwork.com.
Following last year’s successful return to hosting our annual Macmillan Coffee Morning, Print Image Network held yet another successful event this week. Amidst the aroma of freshly baked treats and the clinking of coffee cups, Print Image Network's Macmillan Coffee Morning was a sweet success. Peter Hampson was this year’s bake-off champion, impressing both taste buds and judges with his delectable Chocolate Cheesecake.
The Macmillan Coffee Morning not only showcased the culinary talents of the Print Image Network team, but also fostered a sense of unity and generosity among the company's employees and our neighbours on Acorn Business Park. All came together for a good cause, sharing their love for baking and their commitment to making a difference in the lives of those affected by cancer.
Fernando's Brazilian carrot cake and Ashleigh’s salted pretzels drew attention for their unique flavours. Chloe presented mouthwatering chocolate chip cookies, Dave showcased cherry scones with butter and jam, and Kelly wowed attendees with Mallon’s award-winning sausage rolls. Other culinary delights that graced the coffee morning included:
• Alex’s white chocolate and ginger cheesecake
• Craig's curly wurly raspberry tray bake
• Simon's spicy rouleau de saucisses
• Pauline's black forest cupcakes
• Steve's madeira cake
• John's apple cake with pecan nut streusel
Macmillan Cancer Support's mission is to provide practical, medical, and financial support to people affected by cancer and our host Ashleigh shared the amazing news that we managed to raise £224 this year.
Peter expressed his gratitude for the award, saying, "I'm thrilled to have been named the bake-off champion. It was a fun and rewarding experience, and I'm proud to have been a part of this event that supports such an important cause." Peter is already looking forward to being challenged for his bake-off title next year.
